Support Specialist

3 days ago

Hyderabad, Telangana, India InterScripts, Inc. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Summary:

We are seeking a motivated and detail-oriented
L1 Epic Support Specialist
to join our Client Services Group. In this role, you will provide first-level technical and application support for end users working within the Epic electronic health record (EHR) system. The ideal candidate is customer-focused, eager to learn, and thrives in a fast-paced healthcare IT environment.

Key Responsibilities:

  • Serve as the first point of contact for Epic-related incidents and service requests via phone, email, and ticketing systems.
  • Troubleshoot basic Epic EHR issues, including login problems, user access, printing errors, and workflow navigation.
  • Escalate complex issues to L2/L3 support or appropriate Epic application teams while ensuring clear and complete ticket documentation.
  • Monitor and manage support tickets through the ITSM platform, ensuring timely resolution and proper communication with end users.
  • Assist with Epic user provisioning and de-provisioning tasks based on role-based access control (RBAC).
  • Perform routine maintenance tasks such as password resets, profile updates, and basic device troubleshooting (e.g., workstation, printer).
  • Follow standard operating procedures (SOPs) and knowledge base articles for issue resolution.
  • Participate in team meetings and training sessions to maintain up-to-date knowledge of Epic and CSG tools.
  • Track common issues and report trends to help identify areas for process improvement or training.

Qualifications:

Required:

  • 1+ years of experience in Epic EHR technical support/help desk
    .
  • Experience in Epic Ambulatory and Willow
  • Strong customer service skills with a professional and patient-focused demeanor.
  • Excellent verbal and written communication skills.
  • Ability to multitask, prioritize, and manage time effectively in a high-volume support setting.

Preferred:

  • Prior experience with Epic Hyperspace or MyChart support.

  • Highly Skilled CAD Engineer Wanted

    6 days ago

    Hyderabad, Telangana, India beBeeCad Specialist Full time ₹ 15,00,000 - ₹ 20,00,000

    A sought-after CAD specialist is required to join our team. We're looking for someone with a keen eye for detail and excellent drafting skills.Job Summary:This role involves creating accurate drawings for fabrication, piping, and layout. The ideal candidate will have a solid understanding of mechanical drafting, welding symbols, and manufacturing standards....

  • Quality Assurance Specialist

    3 days ago

    Hyderabad, Telangana, India Tek Support Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Title:Quality Control Specialist Trainer (Microbiology + Chemistry)Experience Required:8+ Years in Quality Control (Pharma / Biopharma / Medical Devices)Location:RemoteResponsibilitiesPerform end-to-end quality control testing of pharmaceutical/biological products, covering both microbiological and chemical analysis.Conduct microbiological assays...

  • SAP Configuration Specialist

    1 week ago

    Hyderabad, Telangana, India Support Revolution Full time ₹ 2,00,00,000 - ₹ 3,00,00,000 per year

    SAP Configuration Specialist (UK Payroll) Are you ready to put your SAP Payroll skills to work where it counts? Join us and drive the updates that matter. _________________________________________________________________________________ About the role: As our SAP Configuration Specialist (UK Payroll), you will be at the heart of shaping and...

  • IT Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India beBeeExpert Full time ₹ 90,00,000 - ₹ 1,21,25,000

    Job Title:IT Support Specialist

  • Enterprise Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India beBeeEnterprise Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Title: Enterprise Support SpecialistWe are seeking a highly skilled Enterprise Support Specialist to join our team. As an Enterprise Support Specialist, you will play a critical role in ensuring the smooth operation of our business systems.

  • Platform Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India beBeePlatform Full time ₹ 9,30,000 - ₹ 13,47,000

    Job Title: Platform Support Specialist">We are looking for a skilled platform support specialist with strong hands-on experience in the Dynamics 365 Customer Engagement platform layer.This role focuses on resolving incidents, handling change requests, and supporting platform-level issues such as workflows, plugins, integrations, Power Automate, and...

  • Support Specialist

    5 days ago

    Hyderabad, Telangana, India beBeeTechnical Full time US$ 60,000 - US$ 72,000

    Job DescriptionWe are seeking a highly skilled technical support specialist to join our team. This role will be responsible for providing assistance to end-users through various channels.The ideal candidate will have excellent communication skills and the ability to handle multiple customer support activities simultaneously.Key Responsibilities:

  • IT Support Specialist

    1 week ago

    Hyderabad, Telangana, India beBeeSpecialist Full time ₹ 8,00,000 - ₹ 15,00,000

    Job ProfileOur organization requires an IT Services Desk Specialist to provide technical support to end-users across the organization. This role involves resolving technical issues, troubleshooting equipment, and ensuring seamless technology integration.

  • Support Services Specialist

    2 weeks ago

    Hyderabad, Telangana, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Support Services SpecialistWe are looking for a skilled professional to join our team as a Support Services Specialist. In this role, you will play a vital part in ensuring the smooth operation of our customers' systems and equipment.Responsibilities include:

  • HR Support Specialist

    3 days ago

    Hyderabad, Telangana, India beBeeSpecialist Full time US$ 90,000 - US$ 1,20,000

    Job Title: HR Support SpecialistJob Description:We are seeking a highly skilled and experienced HR Support Specialist to join our team. As an HR Support Specialist, you will provide exceptional support to our clients by delivering accurate and timely HR services.Key Responsibilities:Provide HR service center support to our clients, ensuring all inquiries and...