Customer Support Specialist

16 hours ago

Hyderabad, Telangana, India Karyacloud Ebiz Technologys pvt Ltd (Formely Dividant Business solutions Pvt. Ltd.) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Summary:

We are looking for a skilled and customer-focused SaaS Product Support Specialist to provide after-sales support and training for our ERP software. This role involves assisting customers with troubleshooting, product inquiries, and ensuring successful onboarding and continuous usage of our ERP platform. The ideal candidate will have a strong understanding of SaaS-based solutions and a passion for helping customers maximize the value of the product.

Key Responsibilities:

Customer Support:

  • Act as the primary point of contact for customers post-purchase, providing technical support and guidance on the ERP product.
  • Troubleshoot and resolve issues related to the ERP software, addressing customer concerns and ensuring timely resolution.
  • Collaborate with the development team to escalate and resolve complex technical issues.
  • Manage and prioritize support tickets, ensuring prompt and professional responses.
  • Provide expert guidance on product features and best practices, helping customers make the most out of the software.

Training & Onboarding:

  • Conduct product training sessions (via webinars, video calls, or on-site visits) for new customers to ensure smooth adoption and effective use of the ERP system.
  • Develop training materials, user guides, and FAQs to support customer learning and self-service.
  • Assist in creating customized training plans based on the customer's specific needs and use cases.
  • Support customers during their initial implementation phase, ensuring they are able to configure and utilize the system efficiently.

Customer Success & Relationship Management:

  • Establish strong relationships with customers to ensure ongoing satisfaction and product engagement.
  • Proactively check in with customers to ensure they are using the ERP system to its full potential.
  • Help identify opportunities for upselling or cross-selling additional features and services based on customer needs.
  • Collect feedback from customers on product features and report insights to the product development team.

Documentation & Reporting:

  • Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
  • Monitor and report on key performance metrics (e.g., ticket resolution time, customer satisfaction).
  • Contribute to the continuous improvement of support processes and customer satisfaction strategies.

Qualifications & Skills:

  • Bachelor's degree in Business, Information Technology, or a related field.
  • Proven experience in a customer support or training role, preferably in a SaaS or ERP environment.
  • Strong understanding of ERP systems and SaaS-based solutions (experience with [insert ERP system, if applicable] is a plus).
  • Exceptional communication and presentation skills, with the ability to explain complex technical concepts to non-technical users.
  • Strong problem-solving skills and ability to troubleshoot software-related issues.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Knowledge of customer support tools (e.g., Zendesk, Freshdesk) is a plus.

  • Customer Support Specialist

    3 days ago

    Hyderabad, Telangana, India Tide Platform Private Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Customer Support Specialist with French ABOUT TIDE At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017,...

  • Customer Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India Tide Platform Private Limited Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Customer Support Specialist with German ABOUT TIDE At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017,...

  • Customer Support Specialist

    4 days ago

    Hyderabad, Telangana, India Cube Consultancy Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Location- HyderabadWorking Days- 5 working days (Wednesday and Thursday will be off)About the job:We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team .This role serves as the primary point of contact for both Supply Clients (Hotels) and Demand Clients (Travel Partners), providing exceptional support across...

  • Customer Support Specialist

    1 week ago

    Hyderabad, Telangana, India Tide Platform Private Limited Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Customer Support Specialist (Paid Plans) ABOUT TIDE At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017,...

  • Customer Success Specialist

    2 weeks ago

    Hyderabad, Telangana, India Equal Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time, on-site role for a Customer Success Specialist located in Hyderabad. The Customer Success Specialist will be responsible for ensuring customer satisfaction, providing exceptional customer support, and addressing customer service inquiries. Daily tasks will include maintaining communication with clients, analyzing customer...

  • Customer Support Specialist with French

    2 weeks ago

    Hyderabad, Telangana, India Careers at Tide Full time ₹ 6,00,000 - ₹ 10,00,000 per year

    ABOUT TIDEAt Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now used by over 1 million small businesses...

  • Account Health Support Specialist

    4 days ago

    Hyderabad, Telangana, India Amazon Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Overview: strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health...

  • Account Health Support Specialist

    4 days ago

    Hyderabad, Telangana, India Amazon Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    DESCRIPTIONOverview: strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account...

  • Technical Specialist

    3 days ago

    Hyderabad, Telangana, India Tek Support Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Role : Technical Specialist (Medical Device / Pharma)*Location: Gachibowli, Hyderabad, TelanganaWork Type: 100% OnsiteShift Timing: Night Shift (06:30 PM – 03:30 AM IST)Experience Level:* 3–6 yearsAre you a technically strong professional with experience in the *Medical Device or Pharmaceutical industry—and interested in bridging your technical...

  • Quality Assurance Specialist

    2 days ago

    Hyderabad, Telangana, India Tek Support Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Title:Quality Control Specialist Trainer (Microbiology + Chemistry)Experience Required:8+ Years in Quality Control (Pharma / Biopharma / Medical Devices)Location:RemoteResponsibilitiesPerform end-to-end quality control testing of pharmaceutical/biological products, covering both microbiological and chemical analysis.Conduct microbiological assays...