Customer Support Training Specialist

Company Description

Important Note for Applicants:

As part of our application process, you will receive an assessment immediately upon applying. This assessment is designed to take approximately 30 minutes and must be completed on a laptop. Please ensure you have a stable internet connection and a quiet environment to complete the test. We appreciate your understanding and look forward to your application

Applications without assessment wouldn't be considered.

Wise is a global technology company, building the best way to move and manage the world's money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

Reporting to the APAC CS Training Lead, you'll be responsible for managing and facilitating Team Onboarding (TOB) for new Consumer CS agents. This means creating and delivering training materials throughout an onboarding curriculum. You'll also leverage your skill set and knowledge in training projects meant to further enable our team's success.

The role as a CS Training Specialist gives you the opportunity to:

• Work closely with consumer CS teams and new agents (internal and outsourced) as an integral part of their onboarding process — managing and delivering training.

• Plan onboarding schedules for agents and make sure they have access to all the tools and knowledge required.

• Work on a global team with other training specialists and senior training specialists across many of our offices.

• Assist our Outsourcing teams to manage their business training programs and business trainers.

• Assess information absorption by new agents and identify gaps in their knowledge, ensuring that the new agent is ready to join the operational team.

• Create and facilitate trainings for existing and new agents.

• Participate in training projects such as new program creation, process/product/tooling trainings, OS trainer certifications, organizational content creation, etc.

• Interact with stakeholders across CS functions, CS leadership, CS operations, and Vendor Management.

• Ensure training materials remain up to date and all new procedures are added to team wiki pages.

• Develop high-impact skills such as Project Management, Data Analysis, and Leadership skills.

Qualifications

Eligibility requirements:

• At least 1-2 years of experience in a training or coaching role, preferably within customer service or operations. Experience in the financial technology sector can be a plus.

• Bachelor's degree in a relevant field such as business, communications, or education is often preferred, though equivalent work experience may be acceptable.

• Familiarity with customer service best practices and operational processes. Understanding of the company's products and services is beneficial.

• Certifications in training or coaching (such as Certified Professional in Learning and Performance - CPLP) is preferred

Additional Information

We're people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you're passionate about learning new things and keen to join our mission, you'll fit right in.

Also, qualifications aren't that important to us. If you've got great experience, and you're great at articulating your thinking, we'd like to hear from you.

And because we believe that diverse teams build better products, we'd especially love to hear from you if you're from an under-represented demographic.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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