Customer Training Specialist

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500. We are also proud to be recognized as a Great Place to Work CertifiedTM for as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit:

What will I be doing ?

• You will work within our product implementation and adoption teams to deliver high-quality customer training to end users of Zenoti systems.
• Develop standardized instructional materials and training curriculum with clear learning objectives and outcomes.
• Work with customers to identify training needs; develop and deliver customer training plans (schedules, content, feedback mechanisms, etc)
• Deliver product trainings via different channels (Live, Online, remote) and mediums.
• Support the implementation phase remotely or at customer locations as needed.
• Be a product knowledge expert, and remain up to date with product knowledge, business flow, sales process and market dynamics.
• Analyzing usage metrics, data from support tickets, and customer feedback to improve training delivery and support Zenoti training goals.
• Assist in develop training program strategy, including defining and tracking objectives and key results.
• Responsible for ensuring maximum product adoption through effective training delivery and achieving exceptional client satisfaction.

What skills do I need?

• Excellent written and verbal communication skills
• Excellent customer service, skills plus ability to interface with global customers.
• Experience working with remote teams.
• Strong logical, analytical, critical thinking and problem-solving skills
• Ability to understand, articulate and manage customer expectations.
• Ability to work in a fast-paced start-up environment.
• Experience working with SaaS applications or Enterprise software solutions.
• Strong knowledge of MS Office tools
• Background in instructional design or adult learning theory a plus
• Experience using Camtasia Studio, Articulate, Adobe Captivate, other e-learning and learning management systems, a plus.
• Experience developing and conducting end-user training and training materials for SaaS or Enterprise-level applications a plus.
• Bachelor's Degree in Computer Engineering, Computer Science, Information Systems, Learning & Development, Education, or similar degree.
• 3+ years of experience in customer-facing, teaching, training, or instructional design role
• Fluency in European and SEA languages is a plus.
• Ability to travel up to 10%

Benefits
At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:

• A competitive base salary, plus bonus
• Eligibility to receive equity through company Employee Stock Option Plan
• Medical, dental, and vision coverage
• Participation in company 401k plan
• Unlimited paid time off
• Paid parental leave
• Flexible work hours
• Programs, classes and activities supporting your physical and mental wellbeing, led by Zenoti's dedicated Chief Wellness Officer

Note: This role will be remote to start, but on a long-term basis will operate from the Zenoti office in Bellevue, WA. We are also open to remote working on a permanent basis

Zenoti is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.