Customer Support Specialist

1 day ago

Hyderabad, Telangana, India beBeeService Full time ₹ 8,00,000 - ₹ 12,00,000

About the Role

At Coats Group, we are looking for a dedicated individual to join our team as a Customer Support Specialist. This role is perfect for someone who is passionate about delivering exceptional customer service and is eager to learn and grow in a dynamic environment.

Job Description

  • Provide timely and effective support to customers through various channels, including phone, email, and chat.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Work closely with internal teams to ensure seamless communication and collaboration.
  • Identify opportunities to upsell and cross-sell products and services to meet customer needs.

Required Skills and Qualifications

  • Customer Service Experience: 1+ years of experience in a customer-facing role, preferably in a B2B setting.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to think critically and creatively to resolve customer issues.
  • Technical Skills: Proficiency in Microsoft Office, with experience using CRM software a plus.

Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

What We Offer

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The chance to work with a global leader in the textile industry

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