Customer Support Specialist

2 days ago

Hyderabad, Telangana, India Wise Full time ₹ 6,00,000 - ₹ 10,00,000 per year
Company Description

Important Note for Applicants:

As part of our application process, you will receive an assessment immediately upon applying. This assessment is designed to take approximately 30 minutes and must be completed on a laptop. Please ensure you have a stable internet connection and a quiet environment to complete the test. We appreciate your understanding and look forward to your application

Applications without assessment wouldn't be considered.

Wise is a global technology company, building the best way to move and manage the world's money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

Check out our benefits here

Job Description

Role/Job purpose

As a Customer Support Specialist at Wise you are the first point of contact for our Customers. You are a skilled problem solver and customer advocate, with at least 2 years of experience into Customer Support working on Chats, Calls and Emails. You handle complex issues with ownership and empathy across phone, chat, and email - delivering outstanding customer experiences while adapting to change, navigating ambiguity, and upholding Wise's mission of money without borders.

Key responsibilities

  • Provide high-quality support via phone, chat, and email with a focus on end-to-end case resolution.

  • Resolve Customer contacts and queries with sound judgment, empathy, and minimal escalation.

  • Meet performance targets across KPIs such as resolution rate, quality and handling time.

  • Demonstrate advanced product and process knowledge for the assigned region or queue.

  • Communicate clearly and professionally, adjusting tone and style based on customer context.

  • Maintain accurate records using standardized case-handling processes.

  • Follow security and data privacy procedures across all channels.

  • Proactively contribute to knowledge sharing, team discussions, and continuous improvement.

  • Take responsibility for your own learning and development through performance feedback, Wise's Career Map and coaching from Team Leads.

  • Embody and uphold Wise's values in daily interactions.

Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

  • Technical Support Engineer

    3 weeks ago

    Hyderabad, Telangana, India Creative People Specialist Full time

    As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform. You will resolve customer issues and provide technical guidance in addressing their business needs. You will be the voice of the customer into ServiceNow product and development teams for product feedback and improvements. You will play...

  • Customer Support Specialist

    1 week ago

    Hyderabad, Telangana, India Wise Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Description Important Note for Applicants:As part of our application process, you will receive an assessment immediately upon applying. This assessment is designed to take approximately 30 minutes and must be completed on a laptop. Please ensure you have a stable internet connection and a quiet environment to complete the test. We appreciate your...

  • Customer Support Specialist with French

    3 days ago

    Hyderabad, Telangana, India Careers at Tide Full time ₹ 6,00,000 - ₹ 10,00,000 per year

    ABOUT TIDEAt Tide, we are building a business management  platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now used by over 1 million small businesses...

  • Windows Support Specialist

    1 day ago

    Hyderabad, Telangana, India beBeewindows Full time ₹ 6,00,000 - ₹ 11,00,000

    Windows Support SpecialistWe are seeking experienced professionals to fill a Senior Technical Process Executive and Specialist role in our Windows Support Chat Process.About the Role:Position: Senior Technical Process Executive and SpecialistExperience: 1-4 YearsTyping speed of 35 WPM or higher (mandatory)The ideal candidate will be the first point of...

  • Customer Support Professional

    15 hours ago

    Hyderabad, Telangana, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Customer Support ProfessionalAbout the RoleWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Support Specialist. In this role, you will be the primary point of contact for clients, providing timely and effective solutions to their challenges.Your Key Responsibilities:Deliver exceptional customer...

  • Database Support Specialist

    1 day ago

    Hyderabad, Telangana, India beBeeSupport Full time ₹ 15,00,000 - ₹ 18,00,000

    Database Support SpecialistThis role offers an opportunity to work as a front-line support specialist for ClickHouse clusters. The ideal candidate will be responsible for troubleshooting issues, resolving incidents within service level agreements, and continuously improving our support procedures.The successful candidate will have strong analytical skills,...

  • System Support Specialist

    3 days ago

    Hyderabad, Telangana, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    System Support SpecialistWe are seeking a detail-oriented and motivated System Support Specialist to join our support team.The ideal candidate will serve as the first point of contact for users encountering issues or inquiries related to system applications, providing prompt resolution or escalating to higher support tiers when necessary.This role involves...

  • Account Health Support Specialist

    4 weeks ago

    Hyderabad, Telangana, India Amazon Full time

    Overview strives to be Earth s most customer-centric company where people can find and discover virtually anything they want to buy online By giving customers more of what they want - low prices vast selection and convenience - continues to grow and evolve as a world-class e-commerce platform The Account Health Specialist within the Account Health...

  • UPI Support Specialist

    2 days ago

    Hyderabad, Telangana, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000

    UPI Support SpecialistJob SummaryWe are seeking a highly skilled UPI Support Specialist to join our team. The successful candidate will be responsible for ensuring uptime and service delivery accuracy, proactive monitoring of applications and infrastructure, and providing technical support to internal stakeholders, banks, and service providers.Key...

  • Technical Support Specialist

    3 days ago

    Hyderabad, Telangana, India beBeeTechnical Full time ₹ 15,94,318 - ₹ 21,54,823

    Job OverviewWe're seeking an experienced Technical Support Specialist to join our team.This role involves troubleshooting and resolving customer technical issues, working collaboratively with internal teams and leveraging cutting-edge tools to provide seamless support experiences.The ideal candidate will have a passion for delivering exceptional customer...