Customer Support Representative
3 days ago
Join Us as a Customer Support Specialist ServiceNow
Location: Hyderabad (Work from Office 5 Days)
Shift: 1:00 PM 10:00 PM IST (Rotational weekends, holidays & on-call support)
Are you a tech-savvy communicator who loves solving customer problems?
We're looking for an energetic Customer Support Specialist to be the first line of help for ServiceNow users — resolving queries, ensuring a smooth experience, and keeping customers happy from the very first call
What You'll Do
- Handle ServiceNow-related queries via phone & CRM with precision and empathy.
- Troubleshoot, resolve, or escalate cases quickly — aiming for First Call Resolution (FCR).
- Collaborate with SMEs and contribute to process improvements.
- Participate in User Acceptance Testing (UAT).
- Create & improve Knowledge Base Articles for better self-service.
What We're Looking For
IT or Engineering Graduate (recognized university)
3–5 years in a voice-based customer support role (IT Team/Helpdesk experience will be rejected)
Excellent verbal & written English communication
Strong technical aptitude & quick learning ability
Good grasp of ITIL concepts – Incident, Change & Problem Management
Skilled at handling challenging customer conversations
Nice to Have
- Experience with ServiceNow or other SaaS applications
- Knowledge Management skills – identifying gaps, creating documentation
Why Join Us?
Work with a global team on cutting-edge SaaS platforms
Fixed shift hours (Afternoon shift – 1 PM to 10 PM IST)
Be part of a high-performance culture with career growth opportunities
Top Skills for Success:
Customer Support (Voice) | ITIL Processes | ServiceNow/SaaS Support | First Call Resolution
Call to Action:
Apply Now – Let's make ServiceNow support smarter, faster, and friendlier together
-
Customer Support Representative
1 day ago
Hyderabad, Telangana, India Kumar Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob descriptionTo deliver outstanding customer service through effective handling of calls, appointment scheduling, and post-service support. The Call Centre Representative will be responsible for maintaining accurate communication records, ensuring customer satisfaction, and supporting service delivery through timely follow-ups and lead...
-
Specialist - International Voice Process
1 day ago
Hyderabad, Telangana, India Customer Support Full time ₹ 3,60,000 per yearJob Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 200Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level EnglishCompensation & LogisticsBudget: Max...
-
Customer Service Representative
7 days ago
Hyderabad, Telangana, India Glossary Soft Tech Pvt Ltd Full time ₹ 1,44,000 - ₹ 1,80,000 per yearCompany DescriptionGlossary Soft Tech focuses on long-term commitments, combining global reach with local intimacy to provide premier professional services. These services range from consulting and system development to business IT outsourcing. Our aspiration is to realize innovation for our customers through foresight into future needs and a deep...
-
Customer Care Representative
2 weeks ago
Hyderabad, Telangana, India MetroRide Kids Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionMetroRide Kids is your family's trusted commute partner, focused on making daily commutes safe, reliable, and sustainable for children. Leveraging shared mobility, electric vehicles, and artificial intelligence, we have served over 2 million rides and saved over 1.2 million kilograms of CO2 emissions using an all-electric fleet. Supported...
-
Customer Support Representative-1
1 day ago
Hyderabad, Telangana, India SmartRent Full time ₹ 2,00,000 - ₹ 6,00,000 per yearWho We AreSmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry's only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional...
-
Manager - Customer Support
5 days ago
Hyderabad, Telangana, India Isolved Full time ₹ 9,00,000 - ₹ 12,00,000 per yearSummary/objectiveAs a Customer Support Manager, you are responsible for maintaining the daily activities, and providing leadership to a team of 8-12 Customer Support Representatives. The Manager will provide day-to-day coaching, guidance and leadership to the Customer Support Staff. The Manager will also assist in developing, deploying and maintaining...
-
Hyderabad, Telangana, India Kell Tech Full time ₹ 2,50,000 - ₹ 4,50,000 per yearJob Title:Customer Support Representative – US Travel HelpdeskDepartment:Operations – Customer ServiceLocation:Hyderabad, TelanganaEmployment Type:Full-timeShift Timing:Rotational (mandatory availability for night shifts, weekends, US holidays)Experience Required:Minimum 1 year in BPO (voice/email/chat support)Education:Graduate (mandatory)Job...
-
Customer Support Representative
2 weeks ago
Hyderabad, Telangana, India Gravity Cybertech Full time ₹ 2,00,000 - ₹ 6,00,000 per yearGreetings from Gravity CybertechWe have immediate openings forCustomer Support Associate (Preferred International Voice/Semi Voice Process Experience) for Day & Nightshift-Hyderabad Location(Work from Office)Note:- No cab facility is provided.Required Skills:2-6 years of experience in call center and customer support.International customer support of...
-
Tax Customer Support Representative
2 weeks ago
Hyderabad, Telangana, India Instead Full time US$ 60,000 - US$ 1,20,000 per yearAbout InsteadInstead is a tax platform designed to help taxpayers and tax professionals collaborate to save money on taxes. As the first company in decades to receive IRS approvals to E-file 1040, 1041, 1120, 1120S, and 1065 — we're re-inventing a complex category. Founded in 2023, Instead combines LLMs with tax law to make tax management a continuous,...
-
Customer Service Representative
2 days ago
Hyderabad, Telangana, India IntouchCX Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout the JobWere changing the way people think about customer care, and we need your helpWere searching for a Senior Team Leader to provide leadership to Customer Service Representatives and collaborate with Team Leaders on things like performance. training, development and employee recognition. This role is responsible for directing and managing...