
Customer Support Representative
3 days ago
Join Us as a Customer Support Specialist ServiceNow
Location: Hyderabad (Work from Office 5 Days)
Shift: 1:00 PM 10:00 PM IST (Rotational weekends, holidays & on-call support)
Are you a tech-savvy communicator who loves solving customer problems?
We're looking for an energetic Customer Support Specialist to be the first line of help for ServiceNow users — resolving queries, ensuring a smooth experience, and keeping customers happy from the very first call
What You'll Do
- Handle ServiceNow-related queries via phone & CRM with precision and empathy.
- Troubleshoot, resolve, or escalate cases quickly — aiming for First Call Resolution (FCR).
- Collaborate with SMEs and contribute to process improvements.
- Participate in User Acceptance Testing (UAT).
- Create & improve Knowledge Base Articles for better self-service.
What We're Looking For
IT or Engineering Graduate (recognized university)
3–5 years in a voice-based customer support role (IT Team/Helpdesk experience will be rejected)
Excellent verbal & written English communication
Strong technical aptitude & quick learning ability
Good grasp of ITIL concepts – Incident, Change & Problem Management
Skilled at handling challenging customer conversations
Nice to Have
- Experience with ServiceNow or other SaaS applications
- Knowledge Management skills – identifying gaps, creating documentation
Why Join Us?
Work with a global team on cutting-edge SaaS platforms
Fixed shift hours (Afternoon shift – 1 PM to 10 PM IST)
Be part of a high-performance culture with career growth opportunities
Top Skills for Success:
Customer Support (Voice) | ITIL Processes | ServiceNow/SaaS Support | First Call Resolution
Call to Action:
Apply Now – Let's make ServiceNow support smarter, faster, and friendlier together
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