Customer Support Representative

4 days ago


Hyderabad, Telangana, India Trigent Software Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Join Us as a Customer Support Specialist ServiceNow

Location: Hyderabad (Work from Office 5 Days)

Shift: 1:00 PM 10:00 PM IST (Rotational weekends, holidays & on-call support)

Are you a tech-savvy communicator who loves solving customer problems?

We're looking for an energetic Customer Support Specialist to be the first line of help for ServiceNow users — resolving queries, ensuring a smooth experience, and keeping customers happy from the very first call

What You'll Do

  • Handle ServiceNow-related queries via phone & CRM with precision and empathy.
  • Troubleshoot, resolve, or escalate cases quickly — aiming for First Call Resolution (FCR).
  • Collaborate with SMEs and contribute to process improvements.
  • Participate in User Acceptance Testing (UAT).
  • Create & improve Knowledge Base Articles for better self-service.

What We're Looking For

IT or Engineering Graduate (recognized university)

3–5 years in a voice-based customer support role (IT Team/Helpdesk experience will be rejected)

Excellent verbal & written English communication

Strong technical aptitude & quick learning ability

Good grasp of ITIL concepts – Incident, Change & Problem Management

Skilled at handling challenging customer conversations

Nice to Have

  • Experience with ServiceNow or other SaaS applications
  • Knowledge Management skills – identifying gaps, creating documentation

Why Join Us?

Work with a global team on cutting-edge SaaS platforms

Fixed shift hours (Afternoon shift – 1 PM to 10 PM IST)

Be part of a high-performance culture with career growth opportunities

Top Skills for Success:

Customer Support (Voice) | ITIL Processes | ServiceNow/SaaS Support | First Call Resolution

Call to Action:

Apply Now – Let's make ServiceNow support smarter, faster, and friendlier together



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