Manager - Customer Support

3 days ago


Hyderabad, Telangana, India Isolved Full time

Summary/objective

As a Customer Support Manager, you are responsible for maintaining the daily activities, and providing leadership to a team of 8-12 Customer Support Representatives. The Manager will provide day-to-day coaching, guidance and leadership to the Customer Support Staff. The Manager will also assist in developing, deploying and maintaining standard operating procedures to meet the companys mission, vision and values regarding customer support.

Core Job Duties

  • Lead daily activities of the team to guarantee that all work is completed timely with attention to detail to meet quality standards and goals
  • Monitors & reviews calls and other correspondence between representatives and customers
  • Manage escalated issues and provide direction
  • Ensures that representatives are informed about changes to company products & services
  • Develop staff by managing performance, setting goals, providing ongoing training and maintaining strong employee relationships.
  • Participates in the interview process with the Senior Customer Support Manager.

Job Complexity

  • Works on issues where analysis of situation or data requires review of relevant factors. Exercises judgment within defined procedures and policies to determine appropriate action.

Minimum Qualifications

  • High School diploma
  • 3-4 years in a high-volume payroll role with customer-facing responsibilities
  • Knowledge of federal and multi-state payroll/benefit laws
  • Strong leadership and interpersonal skills, flexibility, and customer service oriented
  • Strong knowledge of computer software applications (i.e. Microsoft Outlook, Explorer, Word, Excel, and Power Point)


  • Hyderabad, Telangana, India insightsoftware Full time

    Job Description Key Responsibilities:Team Leadership & Operations:Lead and develop the India support team, including hiring, coaching, and performance managementEstablish team structure, processes, and workflows to optimize support deliveryFoster a customer-centric culture focused on problem resolution and continuous improvementMentor support engineers on...


  • Hyderabad, Telangana, India PRM360 Full time ₹ 18,000 - ₹ 22,000 per year

    The Role: You will be responsible for : Driving product adoption and customer value at key accounts and identifying additional opportunities for customer expansion.Collaborating with the sales team on account strategy development for assigned customers.Defining best practices, metrics and goals and leading the Customer success teams towards achieving...


  • Hyderabad, Telangana, India noon Full time

    Job title:Assistant Manager, Customer SupportLocation:HyderabadReporting to:Senior Manager, Customer SupportAbout noonWe're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology...


  • Hyderabad, Telangana, India Coinbase Full time

    Ready to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very specific...


  • Hyderabad, Telangana, India Sashi Vangapalli Full time

    Role & responsibilitiesPosition OverviewJob Location is Hyderabad.The Customer Support Head is responsible for leading the customer support function to ensure exceptional service delivery, prompt issue resolution, and a superior customer experience. This role oversees support operations, develops customer service strategies, and manages the team to achieve...


  • Hyderabad, Telangana, India insightsoftware Full time

    Job DescriptionWe are seeking an exceptional candidate to join our team as a Director of Support. The ideal candidate will have a proven and consistent record of leading global support teams and fostering collaborative relationships with various cross-functional departments, including Support leadership, Engineering, Product, Success, Services,...

  • Customer Support

    1 day ago


    Hyderabad, Telangana, India People Prime Worldwide Full time

    About LTIMindtreeLTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...

  • Customer Support

    1 week ago


    Hyderabad, Telangana, India VantageRMS Full time

    Job description:Job Title: Customer Support Executive (Freshers) – HindiLocation: BegumpetExperience: 0 – 2 YearsSalary: ₹17,500 – ₹23,000 per month + Joining Bonus ₹40,000Sector: InsuranceInterview Type: F2F (Immediate Joiners Preferred)Job Description:We are looking for energetic and customer-oriented Customer Support Executives to join...


  • Hyderabad, Telangana, India V-Rich Natural Products Full time

    About V-Rich Natural Products Pvt. Ltd.At V-Rich Natural Products, we are committed to delivering high-quality dairy products with honesty, care, and consistency. Every customer interaction matters to us, and we strive to create positive, reliable experiences at every touchpoint. Join us and be part of a team that puts customers at the heart of everything we...


  • Hyderabad, Telangana, India Bring My Customer Full time

    Company DescriptionBring My Customer helps founders and business owners scale their businesses with a dedicated Customer Acquisition Specialist for an affordable rate. The company provides a productized system for generating consistent, qualified client leads through authentic conversations on LinkedIn, Email, and Social platforms. Over 500 businesses have...