Customer Support Representative

16 hours ago

Hyderabad, Telangana, India Kumar Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job description

To deliver outstanding customer service through effective handling of calls, appointment scheduling, and post-service support. The Call Centre Representative will be responsible for maintaining accurate communication records, ensuring customer satisfaction, and supporting service delivery through timely follow-ups and lead conversion.

Competencies

  • Customer Service - Professional, empathetic communication with customers.
  • Attention to Detail Accurate data entry and appointment scheduling.
  • Time Management Efficient call handling and response turnaround.
  • Problem-Solving Resolving booking errors and service-related concerns.
  • CRM Proficiency Familiarity with HubSpot or similar systems.
  • Organisation Managing multiple leads, appointments, and follow-ups.
  • Communication Clear and professional verbal and written skills.
  • Lead Nurturing Converting inquiries into appointments.

Experience/Qualifications

  • Excellent oral and written communication in English(UK) is essential.
  • Previous call centre or customer service experience preferred.
  • Successful completion of in-house training required.
  • Must be self-motivated and capable of working without close supervision.
  • Strong interpersonal skills and team collaboration required.

The candidate is expected to be empathetic, polite, respectful towards out patients with hearing problems to support address their queries & issues patiently.

Working Hours and Conditions

  • Full-time – 6 days per week (12:30 PM – 9:30 PM IST) to align with UK business hours.
  • This is a remote working position, requiring a stable internet connection and a quiet work environment.
  • Flexibility may be required occasionally for high-priority follow-ups or campaign deadlines.
  • Must comply with data protection, confidentiality, and health & safety protocols in a remote setup.

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