Global Customer Support Professional

11 hours ago


Hyderabad, Telangana, India beBeeCustomer Full time ₹ 3,78,000 - ₹ 4,20,000
Job Title: Customer Support Specialist

We are seeking a highly motivated and results-driven professional to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for delivering exceptional customer experiences across the globe.

  • Efficiently handle international customer inquiries and resolve issues in a timely manner, ensuring customer satisfaction.
  • Understand customer needs and provide personalized solutions, tailoring responses to meet individual requirements.
  • Troubleshoot complex technical issues and escalate problems when necessary to ensure seamless resolution.
  • Maintain accurate and detailed records of interactions, adhering to quality standards and protocols.
  • Meet performance targets (KPIs) for customer satisfaction, call handling time, and resolution.
Key Responsibilities:
  • Deliver exceptional customer service through proactive communication and problem-solving skills.
  • Stay up-to-date with product knowledge and technical advancements to provide informed support.
  • Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
  • Evaluate and improve processes to optimize efficiency and effectiveness.

Benefits:

  • Opportunity to work with a global team and clients.
  • Chance to develop and enhance technical skills.
  • Flexible work environment.


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