Customer Support Specialist
1 week ago
Important Note for Applicants:
As part of our application process, you will receive an assessment immediately upon applying. This assessment is designed to take approximately 30 minutes and must be completed on a laptop. Please ensure you have a stable internet connection and a quiet environment to complete the test. We appreciate your understanding and look forward to your application
Applications without assessment wouldn't be considered.
Wise is a global technology company, building the best way to move and manage the world's money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionRole/Job purpose
As a Customer Support Specialist at Wise you are the first point of contact for our Customers. You are a skilled problem solver and customer advocate, with at least 2 years of experience into Customer Support working on Chats, Calls and Emails. You handle complex issues with ownership and empathy across phone, chat, and email - delivering outstanding customer experiences while adapting to change, navigating ambiguity, and upholding Wise's mission of money without borders.
Key responsibilities
Provide high-quality support via phone, chat, and email with a focus on end-to-end case resolution.
Resolve Customer contacts and queries with sound judgment, empathy, and minimal escalation.
Meet performance targets across KPIs such as resolution rate, quality and handling time.
Demonstrate advanced product and process knowledge for the assigned region or queue.
Communicate clearly and professionally, adjusting tone and style based on customer context.
Maintain accurate records using standardized case-handling processes.
Follow security and data privacy procedures across all channels.
Proactively contribute to knowledge sharing, team discussions, and continuous improvement.
Take responsibility for your own learning and development through performance feedback, Wise's Career Map and coaching from Team Leads.
Embody and uphold Wise's values in daily interactions.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
-
Customer Support Specialist
11 hours ago
Hyderabad, Telangana, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 60,00,000Customer Support SpecialistWe are seeking an experienced customer support specialist to provide exceptional service to our clients. The ideal candidate will have excellent communication skills and the ability to multitask in a fast-paced environment.Responsibilities:Respond to customer inquiries via email, chat, and phone.Provide prompt and effective...
-
Technical Support Engineer
3 weeks ago
Hyderabad, Telangana, India Creative People Specialist Full timeAs a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform. You will resolve customer issues and provide technical guidance in addressing their business needs. You will be the voice of the customer into ServiceNow product and development teams for product feedback and improvements. You will play...
-
Customer Support Specialist
7 hours ago
Hyderabad, Telangana, India beBeeService Full time ₹ 8,00,000 - ₹ 12,00,000About the RoleAt Coats Group, we are looking for a dedicated individual to join our team as a Customer Support Specialist. This role is perfect for someone who is passionate about delivering exceptional customer service and is eager to learn and grow in a dynamic environment.Job DescriptionProvide timely and effective support to customers through various...
-
Customer Support Specialist
3 days ago
Hyderabad, Telangana, India Wise Full time ₹ 6,00,000 - ₹ 10,00,000 per yearCompany Description Important Note for Applicants:As part of our application process, you will receive an assessment immediately upon applying. This assessment is designed to take approximately 30 minutes and must be completed on a laptop. Please ensure you have a stable internet connection and a quiet environment to complete the test. We appreciate your...
-
Global Customer Support Professional
22 hours ago
Hyderabad, Telangana, India beBeeCustomer Full time ₹ 3,78,000 - ₹ 4,20,000Job Title: Customer Support SpecialistWe are seeking a highly motivated and results-driven professional to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for delivering exceptional customer experiences across the globe.Efficiently handle international customer inquiries and resolve issues in a...
-
Windows Support Specialist
19 hours ago
Hyderabad, Telangana, India beBeeCustomerSupport Full time ₹ 9,31,200 - ₹ 12,46,800Job Title: Windows Support SpecialistDescriptionWe are seeking a skilled and customer-focused Windows Support Specialist to join our team. As part of our support process, you will deliver exceptional support via chat for Microsoft's consumer products.About the RoleKey Responsibilities:Provide fast, clear, and effective solutions through chat support for...
-
Support Services Specialist
18 hours ago
Hyderabad, Telangana, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000Job Title: Support Services SpecialistWe are looking for a skilled professional to join our team as a Support Services Specialist. In this role, you will play a vital part in ensuring the smooth operation of our customers' systems and equipment.Responsibilities include:
-
Customer Support Specialist with French
4 days ago
Hyderabad, Telangana, India Careers at Tide Full time ₹ 6,00,000 - ₹ 10,00,000 per yearABOUT TIDEAt Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now used by over 1 million small businesses...
-
Platform Support Specialist
18 hours ago
Hyderabad, Telangana, India beBeePlatform Full time ₹ 9,30,000 - ₹ 13,47,000Job Title: Platform Support Specialist">We are looking for a skilled platform support specialist with strong hands-on experience in the Dynamics 365 Customer Engagement platform layer.This role focuses on resolving incidents, handling change requests, and supporting platform-level issues such as workflows, plugins, integrations, Power Automate, and...
-
Customer Support Specialist
22 hours ago
Hyderabad, Telangana, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 8,00,000Customer Support Associate Job Description:We are seeking a skilled and experienced Customer Support Associate to join our team. This role involves handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience.Key Responsibilities:. Handle customer queries via phone, email, WhatsApp, and social media. Resolve issues...