Customer Support Specialist

1 week ago

Hyderabad, Telangana, India Karya Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Description

is a SaaS-based All-in-one Business Management Software company located in Hyderabad. The company is focused on revolutionizing the way SMEs operate by providing HRM, CRM, Project Management, Finance & Accounting solutions on a unified platform. aims to increase productivity and accountability through its process-oriented approach.

Customer Support:

  • Act as the primary point of contact for customers post-purchase, providing technical support and guidance on the ERP product.
  • Troubleshoot and resolve issues related to the ERP software, addressing customer concerns and ensuring timely resolution.
  • Collaborate with the development team to escalate and resolve complex technical issues.
  • Manage and prioritize support tickets, ensuring prompt and professional responses.
  • Provide expert guidance on product features and best practices, helping customers make the most out of the software.

Training & Onboarding:

  • Conduct product training sessions (via webinars, video calls, or on-site visits) for new customers to ensure smooth adoption and effective use of the ERP system.
  • Develop training materials, user guides, and FAQs to support customer learning and self-service.
  • Assist in creating customized training plans based on the customer's specific needs and use cases.
  • Support customers during their initial implementation phase, ensuring they are able to configure and utilize the system efficiently.

Customer Success & Relationship Management:

  • Establish strong relationships with customers to ensure ongoing satisfaction and product engagement.
  • Proactively check in with customers to ensure they are using the ERP system to its full potential.
  • Help identify opportunities for upselling or cross-selling additional features and services based on customer needs.
  • Collect feedback from customers on product features and report insights to the product development team.

Documentation & Reporting:

  • Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
  • Monitor and report on key performance metrics (e.g., ticket resolution time, customer satisfaction).
  • Contribute to the continuous improvement of support processes and customer satisfaction strategies.

Qualifications & Skills:

  • Bachelor's degree in Business, Information Technology, or a related field.
  • Proven experience in a customer support or training role, preferably in a SaaS or ERP environment.
  • Strong understanding of ERP systems and SaaS-based solutions (experience with [insert ERP system, if applicable] is a plus).
  • Exceptional communication and presentation skills, with the ability to explain complex technical concepts to non-technical users.
  • Strong problem-solving skills and ability to troubleshoot software-related issues.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Knowledge of customer support tools (e.g., Zendesk, Freshdesk) is a plus.

  • Human Resources Specialist

    2 weeks ago

    Hyderabad, Telangana, India Bring My Customer Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Company DescriptionBring My Customer helps founders and business owners scale their businesses with a dedicated Customer Acquisition Specialist for an affordable rate. The company provides a productized system for generating consistent, qualified client leads through authentic conversations on LinkedIn, Email, and Social platforms. Over 500 businesses have...

  • Specialist - International Voice Process

    2 weeks ago

    Hyderabad, Telangana, India Customer Support Full time ₹ 3,60,000 per year

    Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 200Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level EnglishCompensation & LogisticsBudget: Max...

  • Customer Support Specialist

    1 day ago

    Hyderabad, Telangana, India LTIMindtree Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Role: Customer Support SpecialistLocation: HyderabadExp - 1 to 3YearsNotice Period - Immediate to 15daysEducation - Only non-ITOur organization is actively seeking a dedicated and experienced Contractor with expertise in AppDynamics, New Relic, Dynatrace, and Digital Experience Monitoring. This role requires 1-3 years of relevant experience, preferably in a...

  • Customer Support Specialist

    1 week ago

    Hyderabad, Telangana, India Tide Platform Private Limited Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Customer Support Specialist with German ABOUT TIDE At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017,...

  • Customer Support Specialist

    2 days ago

    Hyderabad, Telangana, India Cube Consultancy Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Location- HyderabadWorking Days- 5 working days (Wednesday and Thursday will be off)About the job:We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team .This role serves as the primary point of contact for both Supply Clients (Hotels) and Demand Clients (Travel Partners), providing exceptional support across...

  • Customer Support Specialist

    5 days ago

    Hyderabad, Telangana, India Ltimindtree Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Were excited to share a job opportunity for the role of Customer Support Associate. If you or someone in your network is looking for a dynamic role in customer service, this could be a great fit Our organization is actively seeking a dedicated and experienced Contractor with expertise in AppDynamics, New Relic, Dynatrace, and Digital Experience Monitoring....

  • Customer Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India Zenwork, Inc Full time ₹ 30,00,000 - ₹ 60,00,000 per year

    Company Overview:Zenwork is at the forefront of cloud/API-based Tax Automation and Governance, Risk Compliance (GRC) technology, pioneering the future of Tax Tech and GRC Automation. Our comprehensive suite of top-tier AI-SaaS solutions serves a vast clientele of over 500,000, providing effortless tax automation through our APIs for major enterprises. In the...

  • Customer Success Specialist

    1 week ago

    Hyderabad, Telangana, India Equal Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time, on-site role for a Customer Success Specialist located in Hyderabad. The Customer Success Specialist will be responsible for ensuring customer satisfaction, providing exceptional customer support, and addressing customer service inquiries. Daily tasks will include maintaining communication with clients, analyzing customer...

  • Customer Support Specialist

    3 days ago

    Hyderabad, Telangana, India Careers at Tide Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    ABOUT TIDEAt Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.Tide is transforming the small business banking market with over 1.6 million members...

  • Customer Service Specialist

    2 weeks ago

    Hyderabad, Telangana, India Avalanche High-Tech Enterprise Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionAvalanche High-Tech Enterprise is a comprehensive online platform that integrates recruitment services, IT solutions, and product development to meet all business needs. The platform seamlessly connects employers with top talent using advanced tools and algorithms. Our IT services include system integration, cloud solutions, cybersecurity,...