Customer Support Specialist

5 hours ago

Hyderabad, Telangana, India LTIMindtree Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Role: Customer Support Specialist

Location: Hyderabad

Exp - 1 to 3Years

Notice Period - Immediate to 15days

Education - Only non-IT

Our organization is actively seeking a dedicated and experienced Contractor with expertise in AppDynamics, New Relic, Dynatrace, and Digital Experience Monitoring. This role requires 1-3 years of relevant experience, preferably in a customer support function, and will involve working in an international customer service process in a 24x7 environment on a rotational shift basis.

Key Responsibilities:

  1. Support our customers in a 24x7 environment, providing high-quality service through chat, phone, and offline communication.

  2. Build and maintain comprehensive knowledge of the company's products and services.

  3. Resolve product or service problems by thoroughly investigating customer complaints, determining the cause of the problem, selecting the most effective solution, and following standard operating procedures.

  4. Maintain a high degree of ownership and commitment to ensuring customer satisfaction.

  5. Work effectively under minimal supervision and remain composed in high-pressure situations.

Qualifications:

  1. Bachelor's degree or higher.

  2. 1-3 years of experience as a Customer Support Specialist or in a similar customer service role.

  3. Proficiency in AppDynamics, New Relic, Dynatrace, Digital Experience Monitoring is mandatory.

  4. Excellent command of the English language, with strong listening and articulation skills.

  5. Proven problem-solving abilities and a quick learner.

  6. Willingness to work from our office in Bangalore.

  7. Ready to start immediately or within a maximum notice period of 30 days.

The ideal candidate will be an empathetic listener, able to quickly understand and address customer needs, and a good team player. They will demonstrate a high level of commitment to the role, a problem-solving mindset, and the ability to work independently. This is a fantastic opportunity for someone looking to grow their career in customer service and support within a dynamic and supportive work environment.

If you meet these criteria and are eager to take on this challenging role, we would like to hear from you. Apply now to join our team and help us deliver exceptional customer service.

  • Human Resources Specialist

    2 weeks ago

    Hyderabad, Telangana, India Bring My Customer Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    Company DescriptionBring My Customer helps founders and business owners scale their businesses with a dedicated Customer Acquisition Specialist for an affordable rate. The company provides a productized system for generating consistent, qualified client leads through authentic conversations on LinkedIn, Email, and Social platforms. Over 500 businesses have...

  • Specialist - International Voice Process

    2 weeks ago

    Hyderabad, Telangana, India Customer Support Full time ₹ 3,60,000 per year

    Job Role & RequirementsPosition: International Voice ProcessWork Mode: Work from OfficeLocation: Hyderabad (Working location: DLF | Interview location: Hitech City)Vacancies: 200Candidate ProfileExperience: Minimum 1 year in international voice processEducation: Graduate (mandatory)Communication: Excellent C1 level EnglishCompensation & LogisticsBudget: Max...

  • Customer Support Specialist

    1 week ago

    Hyderabad, Telangana, India Tide Platform Private Limited Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Customer Support Specialist with German ABOUT TIDE At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017,...

  • Customer Support Specialist

    2 days ago

    Hyderabad, Telangana, India Cube Consultancy Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Location- HyderabadWorking Days- 5 working days (Wednesday and Thursday will be off)About the job:We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team .This role serves as the primary point of contact for both Supply Clients (Hotels) and Demand Clients (Travel Partners), providing exceptional support across...

  • Customer Support Specialist

    4 days ago

    Hyderabad, Telangana, India Ltimindtree Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Were excited to share a job opportunity for the role of Customer Support Associate. If you or someone in your network is looking for a dynamic role in customer service, this could be a great fit Our organization is actively seeking a dedicated and experienced Contractor with expertise in AppDynamics, New Relic, Dynatrace, and Digital Experience Monitoring....

  • Customer Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India Zenwork, Inc Full time ₹ 30,00,000 - ₹ 60,00,000 per year

    Company Overview:Zenwork is at the forefront of cloud/API-based Tax Automation and Governance, Risk Compliance (GRC) technology, pioneering the future of Tax Tech and GRC Automation. Our comprehensive suite of top-tier AI-SaaS solutions serves a vast clientele of over 500,000, providing effortless tax automation through our APIs for major enterprises. In the...

  • Customer Success Specialist

    1 week ago

    Hyderabad, Telangana, India Equal Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time, on-site role for a Customer Success Specialist located in Hyderabad. The Customer Success Specialist will be responsible for ensuring customer satisfaction, providing exceptional customer support, and addressing customer service inquiries. Daily tasks will include maintaining communication with clients, analyzing customer...

  • Customer Support Specialist

    2 days ago

    Hyderabad, Telangana, India Careers at Tide Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    ABOUT TIDEAt Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.Tide is transforming the small business banking market with over 1.6 million members...

  • Customer Service Specialist

    2 weeks ago

    Hyderabad, Telangana, India Avalanche High-Tech Enterprise Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionAvalanche High-Tech Enterprise is a comprehensive online platform that integrates recruitment services, IT solutions, and product development to meet all business needs. The platform seamlessly connects employers with top talent using advanced tools and algorithms. Our IT services include system integration, cloud solutions, cybersecurity,...

  • Account Health Support Specialist

    4 days ago

    Hyderabad, Telangana, India Amazon Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Overview: strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health...