Customer Support Specialist

1 week ago

Hyderabad, Telangana, India People Prime Worldwide Full time ₹ 4,20,000 - ₹ 5,40,000 per year

About LTIMindtree

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro Group company with the combined strength of erstwhile Larsen and Toubro Infotech and Mindtree. Our extensive domain and technology expertise helps drive superior competitive differentiation, customer experiences, and business outcomes

Client
: LTIMINDTREE

Job Type
: C2H

Role:
Customer Support

Experience:
1 + years

Work Location:
Hyderabad

Payroll on :
People Prime World Wide

Notice :
0 to 15 days

Work mode :
Rotational Shift

CTC : 2.5-3LPA

Role Overview:

We are seeking a highly motivated
Customer Support Specialist
with excellent communication skills and a passion for delivering exceptional service. The ideal candidate should be a quick learner, demonstrate strong ownership, and be capable of resolving customer issues efficiently while maintaining a professional and empathetic approach.

Key Responsibilities:

  • Handle customer interactions through
    chat, phone, and offline channels
    .
  • Deliver high-quality support in an
    international customer service environment
    .
  • Build strong, dynamic
    knowledge of company products and services
    .
  • Investigate customer complaints, identify root causes, and follow
    SOPs
    to provide the best solutions.
  • Maintain a high level of
    customer satisfaction
    and ensure optimal service delivery.
  • Work effectively in
    24x7 rotational shifts
    with minimal supervision.
  • Stay composed during challenging situations while demonstrating a
    problem-solving mindset
    .

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