Customer Support Specialist with French
3 days ago
At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees.
Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
ABOUT THE ROLEAs a Customer Service Specialist with French you will:
- Spot patterns, enabling you to quickly identify and highlight areas that can be improved
- Juggle priorities to ensure that members get the best support experience
- Tackle tough banking challenges such as unfamiliar transactions, missing payments, and direct debits
Help mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks
WHAT WE ARE LOOKING FORAs a Customer Service Specialist with French , you would be helping businesses in France to become success stories every day. You'll love talking to people and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Our mission is to save businesses time and money every day, and delivering fast and fluid support is key to achieving this. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks. The ideal candidate will have:
- Excellent spoken and written French skills
- Good spoken and written English skills
- Proficiency in using industry tools such as Kustomer, GSuite, and Jira.
- Confidence talking with our customers to help them get the most from their current account
- A knack for finding novel ways to solve difficult problems
- An eye for identifying recurring issues and the initiative to help create new workflows to solve them
- Really strong organisational skills
- Some experience working in customer service for the finance industry
- Some experience working in startups
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget per year
- Additional health & dental insurance
- Mental wellbeing platform
- Snacks, light food, drinks in the office
- WFH equipment allowance
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard.
You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.
-
Customer Support Specialist with French
1 week ago
Hyderabad, Telangana, India Careers at Tide Full time ₹ 6,00,000 - ₹ 10,00,000 per yearABOUT TIDEAt Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.Launched in 2017, Tide is now used by over 1 million small businesses...
-
French Teacher
3 days ago
Hyderabad, Telangana, India NIHOC -The International School Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWe're Hiring: French Teacher (Cambridge Curriculum Experience) Do you have a passion for languages and a flair for inspiring young learners?We are seeking a dynamic French Teacher to join our growing team and bring the joy of language learning to life. About the RoleAs a French Teacher, you will:Teach French across relevant grades following the ...
-
French Teacher
3 days ago
Hyderabad, Telangana, India International Schools Partnership Full time ₹ 5,00,000 - ₹ 10,00,000 per yearDescriptionTeacher FrenchPurpose of RoleThe French Teacher will be responsible for developing students' proficiency in reading, writing, speaking, and listening in French, while fostering an appreciation for French culture. The role involves designing engaging, age-appropriate lessons, preparing students for assessments, and encouraging confidence and...
-
Customer Support Analyst
1 week ago
Hyderabad, Telangana, India Solugenix Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Customer Support Analyst - (English & French)Location: HyderabadPosition: Full TimeRequired Experience: 2+yearsJob Summary:We are looking for an enthusiastic, customer-minded person that is looking to grow with our Customer Support team. In this role, you will handle Order Placement and Support. You will be answering questions about any...
-
French Expert Teacher
3 days ago
Hyderabad, Telangana, India Dishha Staffing Services Full time ₹ 2,00,000 - ₹ 6,00,000 per yearResponsibilitiesDevelop and implement engaging lesson plans for French language courses.Assess students' proficiency and progress through assignments, tests, and exams.Provide additional support and tutoring for students requiring extra help.Foster a positive and inclusive classroom environment.Stay updated on advancements in language teaching...
-
Hiring For International Voice
3 days ago
Hyderabad, Telangana, India Axis Services Full time ₹ 6,50,000 - ₹ 7,50,000 per yearInternational Voice Process Customer Support (English & French) | 7.5 LPA | Cab ProvidedRole : French Language Associate Customer SupportLocation: HyderabadExperience : 0-3 years ( Freshers / Exp with B2 certification Mandatory)Cab facility: 2 way cabWorking days: 5 Working days 2 Rotational offSalary :-Freshers :-6-6.5lpaExperienced -7.5lpaKey...
-
French Trainer
2 weeks ago
Hyderabad, Telangana, India, Telangana NxtWave Full timeAbout the RoleWe are looking for passionate and skilled French Trainers to join Nxtwave Collaborated Colleges. The trainers will be responsible for delivering high-quality language training, fostering interactive learning environments, and helping learners achieve fluency and confidence in their chosen foreign language.Key ResponsibilitiesConduct engaging...
-
Customer Support Specialist
5 days ago
Hyderabad, Telangana, India Tide Platform Private Limited Full time ₹ 40,00,000 - ₹ 80,00,000 per yearCustomer Support Specialist with German ABOUT TIDE At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017,...
-
Customer Support Specialist
2 weeks ago
Hyderabad, Telangana, India Karyacloud Ebiz Technologys pvt Ltd (Formely Dividant Business solutions Pvt. Ltd.) Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Summary:We are looking for a skilled and customer-focused SaaS Product Support Specialist to provide after-sales support and training for our ERP software. This role involves assisting customers with troubleshooting, product inquiries, and ensuring successful onboarding and continuous usage of our ERP platform. The ideal candidate will have a strong...
-
Support Specialist
1 week ago
Hyderabad, Telangana, India Cendyn Full time ₹ 8,00,000 - ₹ 12,00,000 per yearJob Purpose:The Support Specialist is responsible for responding to and resolving client inquiries and support requests via ticketing systems, assisting with content integration on websites, performing basic web modifications, and coordinating with internal teams.Job Responsibilities:Essential Functions:Manage client support tickets through systems such as...