Customer Support Analyst

1 week ago

Hyderabad, Telangana, India Solugenix Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Customer Support Analyst - (English & French)

Location: Hyderabad

Position: Full Time

Required Experience: 2+years

Job Summary:

We are looking for an enthusiastic, customer-minded person that is looking to grow with our Customer Support team. In this role, you will handle Order Placement and Support. You will be answering questions about any order-related issues and providing guidance to our customers. Your superior customer service and empathetic skills along with a keen troubleshooting and problem-solving mindset will be challenged and rewarded. You will be collaborating with team members that operate as leaders in life sciences with the

goal of improving patient care

Role and Responsibilities:

  • Fields incoming calls from US customers regarding orders for products. - must be able to handle the conversation in both English & French
  • Achieves SLA targets and call metrics to ensure high customer satisfaction.
  • Understands order entry and processing procedures.
  • Takes full accountability for customer satisfaction with a highly professional

personality and demeanor.

Desired Skills:

  • 2-4 years Customer Service experience in a high-volume contact center

environment.

  • Types 40+ WPM.
  • Tech Savvy: typing, navigating through multiple applications while engaging with

the customer.

  • Strong written and verbal communication skills.
  • Strong phone presence: Ability to navigate through phone queues while working

towards maintaining contact center metrics and building strong relationships

with customers.

  • Proficiency in Windows, Excel, Word, Ticketing Systems.
  • Familiarity with SAP, Sales Force preferred.
  • Medical device experience preferred

Education & Certifications:

Bachelor's degree in any discipline

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