Customer Support Analyst
6 days ago
Job Title: Customer Support Analyst - (English & French)
Location: Hyderabad
Position: Full Time
Required Experience: 2+years
Job Summary:
We are looking for an enthusiastic, customer-minded person that is looking to grow with our Customer Support team. In this role, you will handle Order Placement and Support. You will be answering questions about any order-related issues and providing guidance to our customers. Your superior customer service and empathetic skills along with a keen troubleshooting and problem-solving mindset will be challenged and rewarded. You will be collaborating with team members that operate as leaders in life sciences with the
goal of improving patient care
Role and Responsibilities:
- Fields incoming calls from US customers regarding orders for products. - must be able to handle the conversation in both English & French
- Achieves SLA targets and call metrics to ensure high customer satisfaction.
- Understands order entry and processing procedures.
- Takes full accountability for customer satisfaction with a highly professional
personality and demeanor.
Desired Skills:
- 2-4 years Customer Service experience in a high-volume contact center
environment.
- Types 40+ WPM.
- Tech Savvy: typing, navigating through multiple applications while engaging with
the customer.
- Strong written and verbal communication skills.
- Strong phone presence: Ability to navigate through phone queues while working
towards maintaining contact center metrics and building strong relationships
with customers.
- Proficiency in Windows, Excel, Word, Ticketing Systems.
- Familiarity with SAP, Sales Force preferred.
- Medical device experience preferred
Education & Certifications:
Bachelor's degree in any discipline
-
Customer Support Analyst
6 days ago
Hyderabad, Telangana, India Solugenix Full time ₹ 2,00,000 - ₹ 6,00,000 per yearSolugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and...
-
Customer Support Analyst III
19 hours ago
Hyderabad, Telangana, India GHX Full time ₹ 9,00,000 - ₹ 12,00,000 per yearGeneral Summary A Customer Support Analyst Level III works within the Customer Support Center to meet the needs of GHX's important customers. The CSA-III will develop a strong working knowledge of our leading edge GHX Internet B2B exchange system and growth products, the Customer Support knowledge base, and Customer Support administrative tools. With this...
-
Customer Support Analyst III
21 hours ago
Hyderabad, Telangana, India GHX Full time ₹ 5,00,000 - ₹ 15,00,000 per yearGeneral SummaryA Customer Support Analyst Level III works within the Customer Support Center to meet the needs of GHX's important customers. The CSA-III will develop a strong working knowledge of our leading edge GHX Internet B2B exchange system and growth products, the Customer Support knowledge base, and Customer Support administrative tools. With this...
-
Customer Support Agent
17 hours ago
Hyderabad, Telangana, India Acuity Software Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCustomer Support Agent Are you a brilliant analytical mind and a problem solver who could provide front-line support for a game-changing, Accounting/Tax Software? Do you want to be a hero to customers by resolving their complex accounting and tax calculation queries? Are you good with computers and Windows Operating systems? We are looking for Customer...
-
Customer Support Representative
16 hours ago
Hyderabad, Telangana, India Acuity Software Technologies Full time ₹ 5,00,000 - ₹ 10,00,000 per yearCustomer Support AgentAre you a brilliant analytical mind and a problem solver who could provide front-line support for agame-changing, Accounting/Tax Software? Do you want to be a hero to customers by resolving theircomplex accounting and tax calculation queries? Are you good with computers and Windows Operatingsystems? We are looking for Technical/Customer...
-
BI Support analyst
5 days ago
Hyderabad, Telangana, India TribolaTech Inc Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole Overview: As a Production Support Analyst, you will be responsible for providing direct customer service to Client customers who require data and reports from the Enterprise Data Warehouse (EDW). Your role will involve assisting clients, investigating helpdesk cases, providing timely follow-up, and resolving reporting and querying inquiries....
-
Technical Support Analyst
2 weeks ago
Hyderabad, Telangana, India Solugenix Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Title : Technical Support Analyst (Voice)Location : HyderabadPosition : Full TimeWork Mode : WFORequired Experience : 2+ yearsTimings : Must be prepared for a 5-day work week (rotational week-offs) between 2:00 PM and 11:00 PM IST (9-hour shift).- Must be flexibility to work other hours or night shifts based on business needs.Job Summary: Summary of Job...
-
workday support Analyst
2 weeks ago
Hyderabad, Telangana, India Ifinsol Global Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRole & responsibilitiesPreferred candidate profileA Day in the LifeIn our Global HR Digital Enablement Department in Medtronic, we are committed to aligning technology offerings and best practices with business needs. We collaborate with business and technology partners to deliver robust, customer-serving technology-based solutions with a simple, standard,...
-
Support Analyst
15 hours ago
Hyderabad, Telangana, India The Veca Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are seeking an experienced Support Analyst with 4-6 years of expertise in ITIL/ITSM processes, environment management, and support operations. The ideal candidate will be responsible for managing incidents, service requests, releases, and non-production environments, while collaborating with DevOps/SRE teams for efficient delivery. Strong...
-
Network Support Analyst
3 days ago
Hyderabad, Telangana, India NTT DATA Global Delivery Services Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per yearNetwork Support Analyst Req ID: 339476 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Network Support Analyst to join our team in Hyderabad, Telangana (IN-TG), India (IN). ...