Customer Support Analyst

1 week ago

Hyderabad, Telangana, India Solugenix Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure complianceproviding clients with reliability and a strong competitive edge.

Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business—it means having a dedicated our financial client focused on your success in today's fast-evolving digital world.

Job Title: Customer Support Analyst - Order Management Process

Job Location: Hyderabad

Experiences: 2-4 Years

Work Mode: WFO

Shift Timings- US Business Hours (Anytime between 6PM-6AM)

Job Description (Job Summary/Roles & Responsibilities)

We are looking for an enthusiastic, customer-minded person that is looking to grow with

our Customer Support team. In this role, you will handle Order Placement and Support.

You will be answering questions about any order-related issues and provide guidance to

our customers. Your superior customer service and empathetic skills along with a keen

troubleshooting and problem-solving mindset will be challenged and rewarded. You will

be collaborating with team members that operate as leaders in life sciences with the

ultimate goal of improving patient care

Requirements:

  • Fields incoming calls from US customers regarding orders for products.
  • Achieves SLA targets and call metrics to ensure high customer satisfaction.
  • Understands order entry and processing procedures.
  • Takes full accountability for customer satisfaction with a highly professional
  • personality and demeanor.

Desired Skillls:

2-4 years Customer Service experience in a high-volume contact center

  • environment.
  • Types 40+ WPM.
  • Tech Savvy: typing, navigating through multiple applications while engaging with the customer.
  • Strong written and verbal communication skills.
  • Strong phone presence: Ability to navigate through phone queues while working
  • towards maintaining contact center metrics and building strong relationships with customers.
  • Proficiency in Windows, Excel, Word, Ticketing Systems.
  • Familiarity with SAP, SalesForce preferred.
  • Medical device experience preferred

Education & Certifications:

Graduation

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