Customer Support Representative

19 hours ago

Hyderabad, Telangana, India Acuity Software Technologies Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Customer Support Agent

Are you a brilliant analytical mind and a problem solver who could provide front-line support for a

game-changing, Accounting/Tax Software? Do you want to be a hero to customers by resolving their

complex accounting and tax calculation queries? Are you good with computers and Windows Operating

systems? We are looking for Technical/Customer Support Agents to join our support team in Hyderabad

as well as providing telephone, email and remote assistance to our UK customers as part of our

Technical/Customer Support Team.

Acuity Software Technologies is a Hyderabad based software Development Company, a part of UK based

group of companies. The Group has a rapidly growing brand of software products.

Key responsibilities

We are pleased to announce the recruitment of a Technical/Customer Support Agents who are fluent in

English. Daily tasks include:

 Providing first-level support.

 Using your accounting knowledge, to identify issue a customer is facing and resolving and

providing relevant advice to them.

 Actively supporting the customer in all aspects through to problem resolution, keeping the

customer informed and updated.

 Clearly and concisely logging and tracking details of solutions provided to resolve customer issue

while maintaining and updating customer database.

 Testing of the products to ensure the quality of the product and also assisting the Business

Analyst in terms of documentation.

 Discussion with development and QA teams to resolve technical issues

 Documenting customer requests for modification of existing and new feature.

 Liaising with Product Analysts and development team leads.

Essential Requirements

 Must have very good communication skills in English, both verbal and written.

 Must have good computer skills and knowledge of Microsoft Windows OS.

 Must be very good in Microsoft Office – MS Word, MS Excel, etc.

 Good knowledge of book-keeping, accounting and taxation.

 Good understanding of various accounting software and its functions.

 Ability to interpret tax calculations rules and perform tax calculations.

 Good organizational, interpersonal and analytical skills.

 Excellent telephone and customer handling skills.

 Ability to handle stressful situations and deal professionally with irate customers.

Qualification

 B. Com

 MBA

 CA

Shift: UK Shift

Note: We are purely working from office. And we have 2 Saturdays off in a month.

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