
Customer Support Representative
18 hours ago
Customer Support Agent
Are you a brilliant analytical mind and a problem solver who could provide front-line support for a
game-changing, Accounting/Tax Software? Do you want to be a hero to customers by resolving their
complex accounting and tax calculation queries? Are you good with computers and Windows Operating
systems? We are looking for Technical/Customer Support Agents to join our support team in Hyderabad
as well as providing telephone, email and remote assistance to our UK customers as part of our
Technical/Customer Support Team.
Acuity Software Technologies is a Hyderabad based software Development Company, a part of UK based
group of companies. The Group has a rapidly growing brand of software products.
Key responsibilities
We are pleased to announce the recruitment of a Technical/Customer Support Agents who are fluent in
English. Daily tasks include:
Providing first-level support.
Using your accounting knowledge, to identify issue a customer is facing and resolving and
providing relevant advice to them.
Actively supporting the customer in all aspects through to problem resolution, keeping the
customer informed and updated.
Clearly and concisely logging and tracking details of solutions provided to resolve customer issue
while maintaining and updating customer database.
Testing of the products to ensure the quality of the product and also assisting the Business
Analyst in terms of documentation.
Discussion with development and QA teams to resolve technical issues
Documenting customer requests for modification of existing and new feature.
Liaising with Product Analysts and development team leads.
Essential Requirements
Must have very good communication skills in English, both verbal and written.
Must have good computer skills and knowledge of Microsoft Windows OS.
Must be very good in Microsoft Office – MS Word, MS Excel, etc.
Good knowledge of book-keeping, accounting and taxation.
Good understanding of various accounting software and its functions.
Ability to interpret tax calculations rules and perform tax calculations.
Good organizational, interpersonal and analytical skills.
Excellent telephone and customer handling skills.
Ability to handle stressful situations and deal professionally with irate customers.
Qualification
B. Com
MBA
CA
Shift: UK Shift
Note: We are purely working from office. And we have 2 Saturdays off in a month.
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