Senior Customer Service Representative

1 day ago


Hyderabad, Telangana, India Crown Technology Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Crown Technology Ltd. specializes in selling high-definition and color zoom camera modules made by Sony, which are used for high-speed dome cameras and pan-tilt equipment. The company also manufactures IP modules for CCTV. With its main office in China and the selling office in Shenzhen, Crown Technology serves markets in China, Europe, and the USA. The main warehouse is situated in Hong Kong.

Role Description

This is a full-time, on-site role located in Hyderabad for a Senior Customer Service Representative. The Senior Customer Service Representative will be responsible for managing customer inquiries, providing support, ensuring customer satisfaction, and improving customer experience. Daily tasks include handling customer service representatives, resolving customer issues, updating customer records, and maintaining high standards of service.

Qualifications

  • Experience in Customer Service, Customer Support, and handling Customer Service Representatives
  • Proficiency in managing Customer Satisfaction and enhancing Customer Experience
  • Strong communication and interpersonal skills
  • Ability to work effectively in an on-site team environment
  • Problem-solving and conflict resolution skills
  • Bachelor's degree in Business Administration, Communications, or a related field
  • Experience in the technology or surveillance equipment industry is a plus


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