Customer Service Executive

14 hours ago

Hyderabad, Telangana, India GROWNEXT CONSULTANCY SERVICE Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role & Responsibilities

  • Handle inbound and outbound customer calls, emails, and chats professionally and efficiently.
  • Resolve customer queries, complaints, and issues within defined timelines.
  • Maintain accurate records of customer interactions and follow up for timely resolution.
  • Coordinate with internal departments to ensure seamless customer service delivery.
  • Provide information about products, services, and offers to customers.
  • Identify and escalate complex issues to the concerned department or senior management.
  • Strive for first contact resolution and maintain customer satisfaction levels.
  • Meet daily/weekly performance metrics such as call quality, response time, and customer feedback.

Preferred Candidate Profile

  • Graduate in any discipline (freshers or experienced candidates may apply).
  • Excellent verbal and written communication skills in English (and regional language, if applicable).
  • Strong listening, problem-solving, and interpersonal skills.
  • Basic computer proficiency and ability to work with CRM or support tools.
  • Positive attitude, patience, and ability to handle pressure or difficult customers professionally.
  • Prior experience in a customer support, call center, or BPO role will be an added advantage.
  • Flexible to work in shifts, weekends, or rotational schedules if required.

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