Customer Service Executive

2 days ago

Hyderabad, Telangana, India Tata Capital Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Key Objective of the Job:

A Customer Service Executive who effectively manage DSE interactions, channel partners and the open market. CSEs responsibilities also include to collaborate with internal stakeholders, including operations & credit teams to ensure efficient loan application processing.

Key Deliverables:

Lead Generation

  • Generate leads through interactions with DSE or through channel partners/open market.

Customer Relationship Management

  • End to end customer relationship management including explaining product offerings and resolving sales queries.
  • Cross-selling product offerings to customers.
  • Educates customers with information to build their understanding of issues and capabilities.
  • Goes beyond their day-to-day work to assist customers in a positive manner.

Dealer Relationship Management

  • Maintaining relationship with assigned dealer.

Deal Processing

  • Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)

Internal Stakeholder Management

  • Interact with operations and credit team in order to ensure smooth processing of loan application.

Hiring Parameters:

Should have learning attitude / Should be comfortable to move in the market

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