Customer Service Representative

2 days ago

Hyderabad, Telangana, India Vajjiram Agro Food Products Private Limited Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Company

At
Vajjiram Agro Food Products Private Limited
, we are committed to providing retailers across India with high-quality agro-food products. We focus on bridging the gap between farmers and retailers, ensuring that our products, including premium staples, dry fruits, and whole spices, reach every corner of the country with efficiency and care. Our dedication guarantees that retailers receive the finest products, contributing to the success and satisfaction of our partners and customers.

Role description

The full-time on-site role for a receptionist at Vajjiram Agro Food Products Private Limited, located in Hyderabad. We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives. This role involves interacting with customers, answering queries, providing information about our products/services, and ensuring a positive customer experience. If you have strong communication skills and a passion for helping people, we'd love to meet you

Key Responsibilities

  • Handle inbound and outbound customer calls, emails, and chats
  • Resolve customer queries and provide accurate information about products/services
  • Record and update customer details in CRM systems
  • Ensure customer satisfaction by providing timely and professional support
  • Escalate complex issues to the team lead or supervisor
  • Maintain a positive, empathetic, and professional attitude toward customers at all times

Key Skills Required

  • Excellent communication skills in English (and local language, if applicable)
  • Basic computer knowledge (MS Office, typing speed, internet handling)
  • Strong problem-solving and listening skills
  • Ability to stay patient and composed while handling different customers
  • A team player with willingness to learn

Languages Required

  • Telugu (native/proficient)
  • English (fluent, spoken and written)
  • Hindi (plus)
  • Natives of Hyderabad with fluency in English and Telugu will be given preference

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