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Customer Service Representative

2 weeks ago

Hyderabad, Telangana, India Overseas IT Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Summary:

The 
Customer Service Representative

must provide high-class Customer services to our US clients, we're looking for someone who can take on challenges. We're searching for a 
Customer Services Representative

who has worked on both new and existing businesses and has a proven track record of success. Must be familiar with the 
CRM process

. You must read the whole job description before applying for this position, this is an Onsite job in our resource center in Hyderabad India. 

Responsibilities:

  • Communicate with customers via phone, email, and chat.
  • Resolve product or service problems by clarifying the customer's complaint.
  • Determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Contribute to team effort by accomplishing related results as needed
  • Identify and assess customers' needs to achieve satisfaction
  • Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
  • Follow communication procedures, guidelines, and policies
  • Resolve customer complaints via phone, email, mail, or social media
  • Assist with placement of orders, refunds, or exchanges
  • Utilize computer technology to handle high call volumes

Requirements:

  • Proven work experience in a Customer Service, Representative, or similar role
  • Because of the job's nature, candidates must be comfortable using a variety of communication platforms like Zoho, Zendesk, Skype, Zoom Google meet etc.
  • Excellent time management abilities, including prioritizing, scheduling, and modifying as needed
  • Ability to work on numerous projects at the same time.
  • Capability to operate unsupervised or with minimal oversight daily.
  • The result-orientated mindset with an ability to tackle multitasking.

Skills Required:

  • Excellent Communication and interpersonal skills with customers, coworkers, and management,
  • Strong problem-solving skills.
  • Strong written or verbal communication skills.
  • Ability to speak with a natural accent.
  • Excellent attention to detail.
  • Exceptional problem-solving skills

Experience:

  • Minimum 2 years of experience working as a Customer Services Rep
  • BPO experience is preferred
  • Computer literacy, with a focus on word processing applications (particularly Google Docs and Microsoft Word, Excel).
  • The candidate needs to be highly organized and disciplined.
  • Excellent knowledge of the English language, including idioms and the latest slang and sayings

Education:

  • Bachelor's Degree with a focus in English, Journalism, Communications, or Marketing, or a related field
  • Certification of using MS Office and Google sheets or a basic computer diploma is preferred
  • Certification of the English language would be an added advantage.
  • A certificate in other languages would be a plus.
  • Experience doing research using multiple sources

What We Offer as Benefits / What you'll get In Return:

A highly competitive benefits package with a team-oriented, mission-driven, supportive environment.

Excellent environment with growth opportunities.

Excellent salary package.

Weekly meals with, Employee Assistance Program Employee Birthday Celebration 

How to apply / What you need to know:

If you're interested in this role, click 'apply now to forward an up-to-date copy of your CV or resume. Your resume must include your social media profile. 

Read all the requirements given above and apply. Our team of professionals will analyze your application, you need to await our response. Only shortlisted candidates will be contacted.