Telecaller/Customer Service Representative

5 days ago

Hyderabad, Telangana, India Tsit Digital Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role: Telecaller/Customer Service Representative

Experience: 1-3 Years

Location: Hyderabad

Detail JD:

  • Make outbound calls to prospective clients from provided databases or leads.
  • Explain company offerings, services, and pricing clearly and professionally.
  • Follow up with interested leads to convert inquiries into appointments or sales.
  • Maintain and update customer records, call logs, and feedback in the CRM system.
  • Handle inbound customer calls, answer questions, and resolve queries effectively.
  • Coordinate with sales and marketing teams to ensure smooth lead handover and follow-up.
  • Achieve daily/weekly/monthly targets for calls, conversions, and appointments.
  • Maintain a positive, empathetic, and professional attitude toward customers.

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