Customer Service Representative

5 days ago

Hyderabad, Telangana, India Tailortech Private Limited Full time ₹ 1,20,000 - ₹ 3,00,000 per year

Job Title: Customer Service Representative

Location: Hyderabad

Department: Customer Support

Company: CloudTailor

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

  • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
  • Maintain a positive and friendly tone with customers at all times
  • Listen to customer complaints and try to identify the cause of their problem to your best ability
  • Identify the appropriate response and strategy to solve customer issues as quickly as possible
  • Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
  • Be able to manage large amounts of phone calls, chats, emails, and other communication channels
  • Assist customers on placement of orders, refunds, or exchanges
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers

Skills Required

  • At least 1 - 3 years' of relevant work experience In Any BPO or E-Commerce
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Proficient in English and Hindi (Kanada and Tamil – Added Advantage).
  • Ability to manage call volumes
  • Customer management skills
  • Problem solving approach
  • Time management and punctuality

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Work Location: In person

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