
Technical Customer Support Associate
1 day ago
Job Role: Technical Customer Support Associate
Location: Hyderabad
Shift: Evening Shift/ Night Shift
Experience: 0–2 Years
We are seeking a Technical Customer Support Executive to provide high quality technical assistance The ideal candidate will combine technical problem-solving skills with a customer focused approach, supporting both internal and external users.
Key Responsibilities
- Diagnose and resolve technical issues related to the application, including error troubleshooting, performance analysis, and configuration support.
- Log, categorize, prioritize, and manage support tickets from submission through resolution, ensuring timely and effective solutions.
- Assist users with application features, API integrations, data imports/exports, and custom reporting.
- Work closely with development and QA teams to escalate complex issues, validate bug fixes, and contribute to product enhancement.
- Maintain detailed documentation of issues, resolutions, and workarounds for internal reference and continuous improvement.
- Provide basic user training and create support materials to help customers maximize the platform's potential.
Required Skills & Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related technical discipline.
- 0–2 years of experience in technical support, helpdesk, or software support roles (internship/project experience is acceptable).
- Fundamental understanding of databases, software troubleshooting, and basic scripting is preferred.
- Strong written and verbal communication skills in English, with the ability to explain technical concepts clearly.
- Excellent analytical and problem-solving abilities, with a proactive and user focused mindset.
- Ability to work collaboratively in a team environment and adapt to new technologies.
Preferred Skills
- Familiarity with ticketing systems, ITSM tools, or enterprise software.
- Basic knowledge of APIs, web services, and networking concepts.
- Experience with SaaS or cloud platforms is a plus.
Job Type: Full-time
Pay: ₹120, ₹180,000.00 per year
Application Question(s):
- Are you an Immediate Joiner?
Location:
- Hyderabad, Telangana (Required)
Shift availability:
- Night Shift (Required)
Work Location: In person
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