Technical Customer Support Associate

2 days ago

Hyderabad, Telangana, India Ikcon Technologies Inc., Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Job Role: Technical Customer Support Associate

Location: Hyderabad

Shift: Evening Shift/ Night Shift

Experience: 0–2 Years

We are seeking a Technical Customer Support Executive to provide high quality technical assistance The ideal candidate will combine technical problem-solving skills with a customer focused approach, supporting both internal and external users.

Key Responsibilities

  • Diagnose and resolve technical issues related to the application, including error troubleshooting, performance analysis, and configuration support.
  • Log, categorize, prioritize, and manage support tickets from submission through resolution, ensuring timely and effective solutions.
  • Assist users with application features, API integrations, data imports/exports, and custom reporting.
  • Work closely with development and QA teams to escalate complex issues, validate bug fixes, and contribute to product enhancement.
  • Maintain detailed documentation of issues, resolutions, and workarounds for internal reference and continuous improvement.
  • Provide basic user training and create support materials to help customers maximize the platform's potential.

Required Skills & Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related technical discipline.
  • 0–2 years of experience in technical support, helpdesk, or software support roles (internship/project experience is acceptable).
  • Fundamental understanding of databases, software troubleshooting, and basic scripting is preferred.
  • Strong written and verbal communication skills in English, with the ability to explain technical concepts clearly.
  • Excellent analytical and problem-solving abilities, with a proactive and user focused mindset.
  • Ability to work collaboratively in a team environment and adapt to new technologies.

Preferred Skills

  • Familiarity with ticketing systems, ITSM tools, or enterprise software.
  • Basic knowledge of APIs, web services, and networking concepts.
  • Experience with SaaS or cloud platforms is a plus.

Job Type: Full-time

Pay: ₹120, ₹180,000.00 per year

Application Question(s):

  • Are you an Immediate Joiner?

Location:

  • Hyderabad, Telangana (Required)

Shift availability:

  • Night Shift (Required)

Work Location: In person

  • Associate Technical Support Engineer

    7 days ago

    Hyderabad, Telangana, India Foundation AI Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    JOB DESCRIPTIONDesignation: Associate Technical Support EngineerAbout US:Foundation AI automatically ingests incoming documents, emails, and attachments from across your firm. It profiles matches, classifies, and saves each to your DMS, and then automates document-dependent workflows according to your rules. Read more about us at  Job Overview:We are...

  • Associate Technical Support Engineer

    2 days ago

    Hyderabad, Telangana, India Foundation AI Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    JOB DESCRIPTION Designation: Associate Technical Support Engineer About US:Foundation AI automatically ingests incoming documents, emails, and attachments from across your firm. It profiles matches, classifies, and saves each to your DMS, and then automates document-dependent workflows according to your rules. Read more about us at Job Overview:We are...

  • Customer Support Associate

    2 days ago

    Hyderabad, Telangana, India Hanvika Full time ₹ 38,000 - ₹ 46,600 per year

    Join the Alorica Team as an AssociateJob Location: EcoSpace, BangaloreInterview Location:Lyros Technologies Pvt Ltd, Q-2,7thFloor, Cyber Towers, Hitech City, Madhapur, Hyderabad. Telangana-500081, India.Interview Date : Alorica is Hiring FreshersAre you ready to kickstart your career in customer support? Join Alorica and be a part of a dynamic team...

  • Associate Technical Support Analyst

    4 days ago

    Hyderabad, Telangana, India Perceptive Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:The Associate Technical Support Analyst role is to provide excellent customer service whilst resolving technical incidents of requests raised by end users who are using the business systems.Key Accountabilities:Problem ManagementInvestigates problems in systems, processes and servicesAssists with the implementation of agreed remedies and...

  • Technical Customer Support Executive

    2 days ago

    Hyderabad, Telangana, India Ikcon Technologies Inc., Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Role: Technical Customer Support ExecutiveLocation: HyderabadExperience: 0–2 YearsWe are seeking a Technical Customer Support Executive to provide high quality technical assistance The ideal candidate will combine technical problem-solving skills with a customer focused approach, supporting both internal and external users.Key ResponsibilitiesDiagnose...

  • Associate Technical Support Analyst

    5 days ago

    Hyderabad, Telangana, India Calyx Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    We're on a mission to change the future ofclinical research. At Perceptive, we help thebiopharmaceutical industry bring medicaltreatments to the market, faster.Our mission is to change the worldbut to do this, we need people like you.Apart from job satisfaction, we can offer you:HEALTH: - Medical plan for you and your dependents. - Personal Accident...

  • Associate Technical Support Analyst

    4 days ago

    Hyderabad, Telangana, India Perceptive Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    We're on a mission to change the future ofclinical research. At Perceptive, we help thebiopharmaceutical industry bring medicaltreatments to the market, faster.Our mission is to change the worldbut to do this, we need people like you.Apart from job satisfaction, we can offer you:HEALTH:Medical plan for you and your dependents.Personal Accident InsuranceLife...

  • Technical Associate

    4 days ago

    Hyderabad, Telangana, India Genpact Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Technical Associate - Service Desk L1Technical Associate - Service Desk L1-ITO Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're...

  • Technical Associate

    2 days ago

    Hyderabad, Telangana, India Genpact Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Technical Associate - Service Desk L1Technical Associate - Service Desk L1-ITO Ready to build the future with AI? At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're...

  • Virtual Customer Support Associate

    2 days ago

    Hyderabad, Telangana, India Amazon Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    DESCRIPTIONWork from home with Amazon Customer Service Role: Customer Service AssociateJob Type: Seasonal roleLocation: Work from home in (Telangana), India Our mission at Amazon is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get...