Associate Technical Support Engineer

1 week ago

Hyderabad, Telangana, India Foundation AI Full time ₹ 6,00,000 - ₹ 12,00,000 per year

JOB DESCRIPTION

Designation: Associate Technical Support Engineer

About US:
Foundation AI automatically ingests incoming documents, emails, and attachments from across your firm. It profiles matches, classifies, and saves each to your DMS, and then automates document-dependent workflows according to your rules. Read more about us at

Job Overview:
We are looking for talented individuals who are passionate about making a career in Customer Support. The Associate Technical Support Engineer will be responsible for organizational and operational requirements. The successful candidate will be adaptable, detail-oriented, and organized, have good analytical and problem-solving skills with a logical touch, and should be able to work with cross-functional teams Additionally, the applicant should have a proactive mindset, and contribute to the customer knowledge base. There may be a requirement for shift work to cover different time zones and applicants must be flexible in this regard.

Responsibilities:

  • Provide Technical Support via Email/Ticketing tool to customers
  • Contribute to the Customer Support knowledge base
  • Escalate and follow up unresolved tickets to appropriate internal teams
  • Perform manual tasks as required
  • Respond promptly to customer queries to maintain a high level of customer satisfaction

Skills and Tools:

  • Ready to work in rotational shifts in 24x5 operations
  • Willing to work on Indian Holidays/Weekends
  • Good knowledge of Python and Database skills
  • Excellent written and verbal communication skills
  • Must be flexible to work from the office/remotely as required
  • Analytical and problem-solving skills

Education: Graduates (Freshers/College Interns)

Our Commitment: At Foundation AI, we're committed to creating an inclusive and diverse workplace. We value equal opportunity and affirmative action principles, giving everyone an equal chance to succeed. We're dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Upholding these values and adhering to applicable laws is paramount to us.

For any feedback or inquiries, please contact us at

Learn more about us at

  • Associate Technical Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India Foundation AI Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    JOB DESCRIPTIONDesignation: Associate Technical Support EngineerAbout US:Foundation AI automatically ingests incoming documents, emails, and attachments from across your firm. It profiles matches, classifies, and saves each to your DMS, and then automates document-dependent workflows according to your rules. Read more about us at  Job Overview:We are...

  • Technical Support Associate

    3 days ago

    Hyderabad, Telangana, India Computer Generated Solutions Full time ₹ 20,000 - ₹ 25,000 per year

    Greetings from CGS We are hiring for Technical Support (Voice Process) to join our dynamic team supporting the North American Process (Night Shift). Job Details:Position: Associate Technical Support EngineerProcess: International Voice ProcessExperience: Freshers to 4 years (All are welcome to apply)Shift: Night Shift (Cabs provided for night shifts; Day...

  • Technical Support Associate

    7 days ago

    Hyderabad, Telangana, India Colosseum Tech Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    About Us:Colosseum Tech Solutions Pvt Ltd is a leading technology solutions provider dedicated to delivering exceptional customer experiences. We are seeking a passionate and talented Technical Support Associate (Fresher) to join our team. This role offers an exciting opportunity to work in a dynamic and fast-paced environment where you can grow your skills...

  • Associate Technical Support Engineer

    1 week ago

    Hyderabad, Telangana, India Oracle Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Technical Associate – IT support

    5 days ago

    Hyderabad, Telangana, India Genpact Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Ready to build the future with AI?At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...

  • Technical Associate – It Support

    4 weeks ago

    Hyderabad, Telangana, India GENPACT Full time

    Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow...

  • Technical Customer Support Associate

    2 days ago

    Hyderabad, Telangana, India Ikcon Technologies Inc., Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Role: Technical Customer Support Associate - CSA (Voice Process)Location: Hyderabad On-Site (5 Days a Week)Shift: Evening ShiftExperience: 0–2 YearsAvailability: Immediate JoinerWe are seeking a Technical Customer Support Associate (Voice Process) to provide high quality technical assistance The ideal candidate will combine technical problem-solving...

  • Technical Support Specialist

    3 days ago

    Hyderabad, Telangana, India Right Move Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Greetings for the Day…We are looking for a Technical Support - L3 for one of our esteemed clients in Hyderabad / Coimbatore having experience into Technical Support, SQL, DNS, VPN, Server Support, Networking, Troubleshooting, Cloud Support, Azure, coding, programming, Good CommunicationExp: - 2 + YearsLocation: Hyderabad / Coimbatore (WFO)Shifts : -...

  • Technical Support Specialist

    2 days ago

    Hyderabad, Telangana, India RIGHT MOVE STAFFING SOLUTIONS PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Description : We are looking for a Technical Support L3 for one of our esteemed clients in Hyderabad / Coimbatore having experience into Technical Support, SQL, DNS, VPN, Server Support, Networking, Troubleshooting, Cloud Support, Azure, coding, programming, Good Communication. Location : Hyderabad / Coimbatore (WFO). Job Description : - Deliver...

  • Technical Customer Support Associate

    1 week ago

    Hyderabad, Telangana, India Ikcon Technologies Inc., Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Role: Technical Customer Support AssociateLocation: HyderabadShift: Evening Shift/ Night ShiftExperience: 0–2 YearsWe are seeking a Technical Customer Support Executive to provide high quality technical assistance The ideal candidate will combine technical problem-solving skills with a customer focused approach, supporting both internal and external...