IT Support Engineer

Technical Associate – IT support (Helpdesk) Engineer

Technical Associate – IT support (Helpdesk) Engineer-ITO

Ready to build the future with AI?

At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Process Associate– IT support (Helpdesk) Engineer
We are seeking a proactive IT Support Engineer (L1 / L1.5) to provide remote technical support for desktops, laptops, and basic IT Infrastructure. The role involves troubleshooting, hardware/software maintenance, and ensuring timely resolution of IT issues. The ideal candidate should be customer-oriented, possess strong problem-solving skills, and contribute to continuous service improvement and knowledge management.

Responsibilities :

• Provide remote IT support for desktops, laptops, and mobile devices.

• Deliver technical guidance to users and management.

• Perform hardware/software troubleshooting, installation, and maintenance.

• Participate in operations-led IT projects.

• Develop, document, and enforce desktop/server procedures.

• Stay updated with PC-LAN technologies.

• Execute and monitor backup procedures.

• Identify and recommend service/process improvements.

• Log and track incidents, requests, and tasks using Service Desk tools.

• Contribute to achieving departmental KPIs.

• Perform basic troubleshooting of Organization's applications.

• Proving help in On-boarding new users and configure access.
Qualifications we seek in you
Minimum qualifications

• Minimum qualifications: B-Tech/BCA/BSc-IT or any equivalent graduation degree.
Preferred qualifications/skill

• Proficiency in PC hardware, peripherals, and network components

• Strong knowledge of Microsoft desktop/server operating systems

• Experience in troubleshooting and resolving Level 1 IT issues

• Ability to use and create technical documentation

• Strong communication and teamwork skills

• Analytical thinker with sound judgment

• Prior experience in IT Service Desk / Remote IT Support

• Familiarity with ITIL processes and Service Desk tools (e.g., ServiceNow, Remedy, JIRA)

• Understanding of backup and recovery procedures

• Focus on resolving issues at L1/L1.5 level to reduce L2/L3 workload

Why join Genpact?

• Lead AI-first transformation – Build and scale AI solutions that redefine industries

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job Technical Associate Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Sep 13, 2025, 12:22:50 PM Unposting Date OngoingMaster Skills List ConsultingJob Category Full Time Experience LevelMid Level

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