Support Engineer, ISS Support Engineering

2 days ago

Hyderabad, Telangana, India Amazon Full time ₹ 5,00,000 - ₹ 15,00,000 per year
DESCRIPTION

As a Support Engineer in International Seller Services Tech org, you will play a critical role in providing technical assistance to our customers, ensuring the smooth operation of our software products. You will support key services for seller growth and take part in marketplace/region expansions, infrastructure operations and engineering, and addressing risks in hardware and software. You will also work closely with our development team to identify and resolve software bugs and improve product quality.

Key job responsibilities

  • Troubleshoot and diagnose software issues – On call support
  • Resolve technical problems in a timely and efficient manner
  • Maintain a comprehensive knowledge of product documentation and features
  • Document and track customer and system issues
  • Automate manual tasks and workflows
  • Stay up-to-date on the latest software releases and updates
  • Maintain the pipelines to keep it healthy, and take part in CCI programs

About the team

The org's mission is to set our worldwide Sellers up for success across our global Marketplaces. We deliver needle-moving initiatives which provide a seamless experience to Amazon Sellers at each step of the Seller journey. We enable Sellers across the world to list millions of products at scale across multiple categories and dozens of languages in our global Marketplaces.. We partner with Amazon Business to build best-in-class solutions that allow B2B Sellers to reach a wide customer base and drive billions of dollars in revenue. The support engineering team is a key driver in optimising dev productivity thereby contirbuting to seller growth.

BASIC QUALIFICATIONS
  • 1+ years of software development, or 1+ years of technical support experience
  • Bachelor's degree in engineering or equivalent
  • Experience troubleshooting and debugging technical systems
  • Experience in Unix
  • Experience scripting in modern program languages
PREFERRED QUALIFICATIONS
  • Experience with AWS, networks and operating systems

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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