Support Engineer

2 weeks ago

Hyderabad, Telangana, India Amazon Full time ₹ 8,00,000 - ₹ 12,00,000 per year
We want to be the place where our customers can find, discover and buy anything online Whatever our customers tell us they want, we will find the means to deliver. In doing so, we will create the most customer-centric company in the universe, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. With your help, will continue to enable people to discover new worlds and create change in a meaningful and lasting way.

We are looking for experienced support Engineers who can lead support activities for seller compliance in delivering high quality software solutions to support variety of customer use cases and are scalable to handle amazon volume.

Key job responsibilities
The SE role in the EPR Pay-on-behalf team is responsible for working with Tech and Non-Tech stakeholders to ensure smooth and on-time publication of EPR Reports, and on-time EPR Remit declarations for EU Sellers. The SE is expected to learn the technologies and use the tools required to perform data processing like: Cradle, SQL, Ratchit, Quicksight, AWS technologies like: Lambda, SQS, SNS, Dynamo DB , S3 , Cloudwatch. Over the past 2 years, we have seen a 50% YOY seller growth and the SE should be invested to automate the manual processes associated with monthly cycles. The SE will be owning the process of driving discussions with PMT and other stakeholders to generate and maintain the metrics and work with SDM to build script and tools for test infrastructure and troubleshooting the bugs reported.

In addition, the SE will maintain the pipelines to keep it healthy, and drive other core support engineering initiatives.

Basic Qualifications:
- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems

Preferred Qualifications:
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • Chemical Engineer

    2 days ago

    Hyderabad, Telangana, India, Telangana Tek Support Full time

    Role: Chemical EngineerExperience: 10+ years Location: remoteOverviewThe Chemical Engineer who will support and train and the development, optimization, and oversight of pharmaceutical manufacturing processes. The role focuses on ensuring safe, compliant, and efficient production while maintaining strict quality standards. The position requires hands-on...

  • US Engineering Recruiter

    1 week ago

    Hyderabad, Telangana, India Tek Support Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    US Engineering RecruiterLocation:Gachibowli, HyderabadExperience:3 - 6 YearsJob Summary:We are looking for a dynamic and experienced US Engineering Recruiter to join our growing team in Gachibowli, Hyderabad. The ideal candidate will have a strong background in recruiting for engineering roles across domains such as Semiconductor, Embedded Systems,...

  • Support Engineer, ISS Support Engineering

    6 days ago

    Hyderabad, Telangana, India Amazon Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    DescriptionAs a Support Engineer in International Seller Services Tech org, you will play a critical role in providing technical assistance to our customers, ensuring the smooth operation of our software products. You will support key services for seller growth and take part in marketplace/region expansions, infrastructure operations and engineering, and...

  • Support Engineer

    2 weeks ago

    Hyderabad, Telangana, India Amazon Full time ₹ 36,00,000 - ₹ 60,00,000 per year

    Are you ready to shape the future of e-commerce in Europe's emerging markets? Join Amazon's EU INTech E3 team as we build the next generation of shopping experiences for millions of customers across Europe.As a Support Engineer in our team, you'll be at the forefront of Amazon's expansion into emerging European markets, working on innovative solutions that...

  • Technical Support Engineer

    1 week ago

    Hyderabad, Telangana, India Willspired Solutions Full time ₹ 12,00,000 - ₹ 28,00,000 per year

    Sr. Technical Customer Support EngineerLocation: HyderabadExperience: 6+ yearsWork Hours: U.S (EST) hoursRole SummaryAs a Senior Technical Customer Support Engineer, you will engage directly with customers (via calls, remote sessions, email/chat) responsible for diagnosing and resolving complex technical issues (Tier 2/3 level) while maintaining high-quality...

  • L1 Support Engineer

    7 days ago

    Hyderabad, Telangana, India CYFY Solutions Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionCYFY Solutions is a leading provider of comprehensive IT and cyber security solutions, specializing in cybersecurity consulting, end-to-end managed services, and cutting-edge technology integration. Our team of highly skilled security professionals offers expert guidance on threat assessments, vulnerability management, incident response,...

  • Customer Support Engineer

    3 days ago

    Hyderabad, Telangana, India Jupiter Meta Full time

    Position OverviewWe are seeking aCustomer Support Engineerwho is fluent in English and Hindi to join our team. This is a unique role that combines customer support excellence with hands-on engineering and data analytics capabilities. The ideal candidate will serve as the primary technical point of contact for both our B2C (SuperJ) and B2B (Insight Engine)...

  • Support Engineer, Ryan

    1 week ago

    Hyderabad, Telangana, India Amazon Full time ₹ 60,000 - ₹ 1,50,000 per year

    As a Support Engineer in International Seller Growth (ISG) Tech team, you will play a critical role in providing technical assistance to our customers, ensuring the smooth operation of our software products. You will support key services for seller growth and take part in marketplace/region expansions, infrastructure operations/engineering, and addressing...

  • Desktop Support Engineer

    7 days ago

    Hyderabad, Telangana, India NetCom Learning Full time ₹ 4,50,000 - ₹ 9,00,000 per year

    Job Title: Desktop EngineerLocation: Hyderabad OfficeDepartment: IT / Desktop Support EngineerReports To: IT ManagerEmployment Type: Full-TimeJob Summary:We are seeking a Desktop Engineer responsible for maintaining and supporting end-user devices, ensuring optimal performance and availability. The role involves troubleshooting hardware/software issues,...

  • Support Engineer II

    7 days ago

    Hyderabad, Telangana, India Amazon Full time US$ 2,50,000 - US$ 6,00,000 per year

    Org Details:The Selling Partner Experience team in Hyderabad (SPEx Hyd) supports some of the key business and tech initiatives of the Selling Partner Services org. Our team works with product leaders on (a) ensuring the accuracy of Fees charged to Selling Partners, (b) identifying and mitigating financial risk based on fee transactions, (c) supporting robust...