Desktop Support Engineer

5 days ago

Hyderabad, Telangana, India NetCom Learning Full time

Job Title: Desktop Engineer

Location: Hyderabad Office

Department: IT / Desktop Support Engineer

Reports To: IT Manager

Employment Type: Full-Time

Job Summary:

We are seeking a Desktop Engineer responsible for maintaining and supporting end-user devices, ensuring optimal performance and availability. The role involves troubleshooting hardware/software issues, configuring systems, and providing a high level of user satisfaction through effective IT support.

Key Responsibilities:

  • Install, configure, and maintain desktop and laptop computers, printers, scanners, and other peripherals.
  • Troubleshoot hardware, software, and network connectivity issues for users.
  • Manage OS installations, updates, and system imaging.
  • Provide Level 1 and Level 2 technical support to resolve user issues promptly.
  • Handle Active Directory tasks such as password resets, user creation, and access rights.
  • Ensure endpoint security software and patches are properly installed and updated.
  • Support video conferencing tools, email clients (e.g., Outlook), and collaboration platforms (e.g., Teams, Zoom).
  • Maintain IT inventory, manage asset tagging, and keep asset records updated.
  • Assist with onboarding/offboarding processes including provisioning/deprovisioning of devices.
  • Liaise with vendors for warranty and repair services.
  • Maintain documentation of procedures, issues, and resolutions.

Requirements:

  • Diploma/Degree in Computer Science, IT, or related field.
  • 1–3 years of experience in desktop support or IT helpdesk roles.
  • Good knowledge of Windows 10/11, Microsoft Office 365, and standard business applications.
  • Familiarity with Active Directory, DNS, DHCP, and basic networking principles.
  • Experience with ticketing systems (e.g., Freshdesk, ServiceNow, Zoho Desk).
  • Strong troubleshooting and analytical skills.
  • Excellent verbal and written communication.
  • Customer-oriented and able to work under pressure.

Preferred Qualifications:

  • Certifications like CompTIA A+, Microsoft MCP/MCSA, or ITIL Foundation.
  • Exposure to mobile device management (MDM), SCCM, or remote support tools.
  • Basic scripting knowledge (PowerShell) is a plus.

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