Desktop Support Engineer

Job Title: Desktop Support Engineer
Location:
Bengaluru, India (Onsite)

Employment Type:
Full-Time

Reports To:
IT Support Manager

Who We Are…
GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world's largest industries for companies, government organisations and industry professionals.

We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers.

Why join GlobalData?
GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world's trusted source of strategic industry intelligence.

Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it's the collaboration of our teams that have shaped our success and will continue to do so in the future.

This role…
A Desktop Engineer provides technical support to users by installing, maintaining, and troubleshooting desktop hardware, software, and network systems. They are responsible for setting up workstations, resolving technical issues, upgrading systems, and ensuring the smooth and efficient operation of an organization's desktop infrastructure.

What You'll Be Doing…

• Software and hardware Installation, upgradation, and troubleshooting of Windows 11 and MacBook, troubleshooting hardware and software-related issues.
• Troubleshoot day-to-day issues related to app performance, browser, internet issues, and internet connectivity, and system performance.
• Manage OS installation; fixed PC startup and login issues, upgrade hardware and raise ticket with OEM for hardware issues and vendor follow-up.
• Diagnosing and troubleshoot LAN and network issues, driver installation, Network printer installation.
• Configuration and troubleshooting of Teams & Zoom room, RDP & VPN, team viewer.
• Configure and troubleshoot email & outlook, O365, OneDrive and Teams issues.
• Should be familiar with Auto Pilot, Intune, Hybrid, and Azure standard build devices and team viewer, slack and Jira.
• Knowledge of Office 365, Azure/Entra ID, online exchange, MS Teams, SharePoint and OneDrive.
• Basic Knowledge of Active directory, DHCP, DNS, LAPS, networking concept IP addressing, cabling and troubleshooting network connectivity issues.
• Knowledge of AV and endpoint and email security, phishing, spam, malware and cybersecurity concept.
• Responsible for managing IT asset inventory, knowledge of excel, fresh service (ITSM) tools.

What We're Looking For…

• Desktop/ technical support executive with five years of experience in windows and Mac environment.
• Good troubleshoot skills with ability to support and troubleshoot desktop, network, Wi-Fi and O365 technical issues.
• Self-motivated, analytical mind, good team member, capable of working independently with minimum supervision.
• Good communication skill with ability to communicate technical and non-tech issues with colleagues at all levels.

In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit

GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.