Technical Support Engineer

2 days ago


Hyderabad, Telangana, India PamGro - Employer of Record Full time € 2,08,000 - € 2,86,000 per year

We're Hiring (Contract Role)

Role: Technical Support Engineer (SaaS)

Location: Netherlands (Remote)

Experience: 2–4 years

Pay Range: €40–€55/hr

Duration: 9 months

A fast-growing SaaS company is seeking a Technical Support Engineer to provide top-notch technical assistance, troubleshoot issues, and ensure customer satisfaction across global markets.

What you'll do

Respond to technical support requests via email, chat, and ticketing systems

Diagnose, troubleshoot, and resolve software and system issues for clients

Collaborate with Engineering and Product teams to escalate and resolve complex issues

Document solutions, maintain knowledge base articles, and improve support processes

Ensure a seamless customer experience and high satisfaction levels

Tools & Skills you'll work with

Support & Ticketing: Zendesk, Freshdesk, Intercom, Jira Service Desk

Monitoring & Troubleshooting: Splunk, New Relic, Datadog, Log analysis tools

Languages & Platforms: JavaScript, Python, SQL (basic troubleshooting)

Strong communication, problem-solving, and customer service skills

Why apply?

Competitive hourly rates in EUR

Fully remote with exposure to global teams (NL, EU, US, Canada)

Work with a SaaS product trusted by users worldwide

Apply Now → Send your resume to



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