Customer Support Associate

4 weeks ago

Hyderabad, Telangana, India 8 Views Full time

About 8 Views:

8 Views is a leading digital marketing agency in Hyderabad, empowering 250+ brands over the past 10+ years. Our 100+ strong team of experts has generated over ₹200 Million in revenue for our clients. We drive tangible results within a great work culture that fosters innovation, provides strong support, and encourages the freedom to experiment.

Job Overview :

We are seeking a proactive and communicative Customer Support Associate (Pre-Sales) to join our team. In this role, you will act as the bridge between our digital marketing efforts and our clients' sales success by qualifying warm leads and ensuring a smooth transition to their sales teams.

Responsibilities:

  • Engage with warm leads generated by our digital marketing team through inbound and outbound calls.
  • Conduct detailed conversations to assess potential customers' needs, budget, timeline, and decision-making process.
  • Tailor scripted pitches to align with individual customer preferences and objections.
  • Collaborate closely with clients' sales teams to provide well-qualified leads and actionable insights.
  • Maintain accurate and up-to-date records of all interactions in the CRM system.
  • Prioritize tasks efficiently to balance quality conversations with daily workflow requirements.

What We're Looking For:

  • Fluency in English, Hindi, and Telugu (spoken and written).
  • Proven ability to handle 100–120 calls/day in a fast-paced environment.
  • Willingness to work a 6-day schedule , including weekends, with one rotational weekday off.
  • Prior experience (Minimum 6 months) in telesales, telecalling, customer support, inside sales, BPO, or related fields.
  • Strong interpersonal skills with a knack for building rapport quickly.
  • Familiarity with CRM tools (e.g., Salesforce, HubSpot, Zoho) is a strong plus.

Why Join Us?

  • Competitive salary with performance incentives .
  • Opportunities for growth into team leadership.
  • Collaborative, energetic work culture with a focus on innovation.
  • Training programs to hone your communication and CRM skills.

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