
Technical Customer Advocate
2 days ago
Key Responsibilities:
- Monitoring server parameters
- Reporting performance issues to the appropriate teams
- Ensuring scheduled tasks complete successfully
- Rerunning failed tasks and reporting technical errors to L2/L3 teams
- Responding to new items/tickets in email, Teams channel, and ticketing system
- Updating tickets with initial responses and gathering more details from business/end user/teams if required
- Reproducing issues in testing environments and providing inputs to L2 team members
- Validating issue fixes in internal testing environments based on customer inputs
Requirements:
- Customer-facing experience of over 3 years
- L1 level experience in managing application or infrastructure support for at least 3 years
- SailPoint or IAM system support experience is an advantage
- Strong written and verbal communication skills
- Technical background in Java, Scripting is beneficial
Job Overview:
As a Application Support Engineer, you will be responsible for monitoring the infrastructure and identifying performance issues. You will work closely with cross-functional teams to resolve technical errors and provide timely support to customers.
Why This Role:
This role is ideal for individuals who are passionate about delivering exceptional customer experiences and possess strong technical skills. As a member of our team, you will have the opportunity to grow professionally and make a meaningful impact on our customers' success.
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