Technical Customer Advocate

2 days ago


Hyderabad, Telangana, India beBeeSupport Full time ₹ 15,00,000 - ₹ 25,00,000

Key Responsibilities:

  • Monitoring server parameters
  • Reporting performance issues to the appropriate teams
  • Ensuring scheduled tasks complete successfully
  • Rerunning failed tasks and reporting technical errors to L2/L3 teams
  • Responding to new items/tickets in email, Teams channel, and ticketing system
  • Updating tickets with initial responses and gathering more details from business/end user/teams if required
  • Reproducing issues in testing environments and providing inputs to L2 team members
  • Validating issue fixes in internal testing environments based on customer inputs

Requirements:

  • Customer-facing experience of over 3 years
  • L1 level experience in managing application or infrastructure support for at least 3 years
  • SailPoint or IAM system support experience is an advantage
  • Strong written and verbal communication skills
  • Technical background in Java, Scripting is beneficial

Job Overview:

As a Application Support Engineer, you will be responsible for monitoring the infrastructure and identifying performance issues. You will work closely with cross-functional teams to resolve technical errors and provide timely support to customers.

Why This Role:

This role is ideal for individuals who are passionate about delivering exceptional customer experiences and possess strong technical skills. As a member of our team, you will have the opportunity to grow professionally and make a meaningful impact on our customers' success.



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