Technical Service Advocate

3 days ago

Hyderabad, Telangana, India beBeeSupport Full time ₹ 7,50,000 - ₹ 10,00,000
Customer Support Specialist

Schools and educational institutions are constantly evolving to meet the needs of their students, teachers, and administrators. As a result, the role of customer support specialists is becoming increasingly important in ensuring that technology meets the needs of these organizations.

We are seeking an experienced Customer Support Specialist who can provide exceptional support to our customers. The ideal candidate will have a strong understanding of software applications, excellent problem-solving skills, and a passion for delivering high-quality customer service.

Job Description
  • First Point of Contact:
  • Handle Tier 1 and Tier 2 support requests via email, chat, and occasional phone support
  • Troubleshoot technical issues across web and mobile applications
  • Collaborate with internal teams to resolve issues and escalate bugs or feature requests
Required Skills and Qualifications
  • 5–6 years of professional experience in customer support or technical support
  • Experience supporting SaaS platforms, ideally in EdTech or education-adjacent sectors
  • Strong troubleshooting skills and the ability to explain complex issues simply
  • Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar
Benefits

We offer a competitive compensation package, opportunities for growth and development, and a collaborative work environment. If you are passionate about delivering exceptional customer service and have a strong background in customer support, we encourage you to apply for this exciting opportunity.

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