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2 days ago
We are seeking a skilled Technical Support Engineer to provide exceptional customer support and technical expertise. In this role, you will be the primary point of contact for customers, resolving complex technical issues in a timely and professional manner.
As a Technical Support Engineer, you will work closely with cross-functional teams to investigate and resolve technical challenges, ensuring timely escalation and knowledge sharing. Your strong problem-solving skills and ability to communicate technical concepts effectively will enable you to build trusted relationships with our customers.
Key Responsibilities:
- Provide frontline support for customers via email, phone, and ticketing systems
- Monitor, triage, and prioritize incoming support requests based on urgency and business impact
- Configure, maintain, and troubleshoot Zeta's product suite to support seamless client onboarding and sustained operational performance
- Manage end-to-end payment transaction workflows and execute SQL queries using PostgreSQL
Required Skills and Qualifications:
- Strong understanding of payment cards (credit, debit, prepaid) and payment transaction processing workflows
- Proficiency in SQL (PostgreSQL preferred) with the ability to write and optimize queries
- Experience working with APIs, Postman, Kibana (ELK stack), OpenSearch, Splunk, and Grafana
- Bachelor's degree in Computer Science, Information Technology, Electronics Engineering, or a related technical field
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