Customer Support Executive

1 week ago

Hyderabad, Telangana, India Firstsource Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Job Title: Customer Service Associate Voice Process

Department: Customer Support US Healthcare

Location: Hyderabad

Work Mode: Work from Office

Shift: Rotational Shifts | Rotational Week offs

Cab Facility: One way cab facility within 23km radius

Job Summary:

We are hiring Customer Service Advocates to support U.S. Medicare members by resolving queries related to eligibility, benefits, prescriptions, physician lookups, billing, and more. This is a voice process requiring strong communication, compassion, attention to detail, and proficiency in handling calls while navigating multiple systems.

Key Responsibilities:

  • Handle inbound and outbound calls related to Medicare Advantage and related plans
  • Resolve member queries professionally, empathetically, and efficiently
  • Use internal systems to access and update member information accurately
  • Process requests, follow up on gaps in care, schedule appointments, and document interactions
  • Meet performance standards for quality, productivity, schedule adherence, and compliance
  • Clearly communicate plan benefits, eligibility criteria, and procedures
  • Be flexible with shift timings and quick to adapt to changes in process or systems

Skills & Competencies Required:

  • Graduation 's Fresher not eligible)
  • Typing speed of 25/38 WPM with accuracy
  • Strong verbal and written English communication skills
  • Empathy, patience, and the ability to connect well with senior citizens
  • Proficient in multitasking across multiple screens and systems
  • Basic computer literacy MS Windows, data entry, CRM navigation
  • Excellent problem-solving and decision-making ability
  • Attention to detail and process adherence
  • Must be willing to work rotational shifts, weekends, and holidays

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

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