Customer Support Executive

3 days ago

Hyderabad, Telangana, India Firstsource Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Job Title: Customer Service Associate Voice Process

Department: Customer Support US Healthcare

Location: Hyderabad

Work Mode: Work from Office

Shift: Rotational Shifts | Rotational Week offs

Cab Facility: One way cab facility within 23km radius

Job Summary:

We are hiring Customer Service Advocates to support U.S. Medicare members by resolving queries related to eligibility, benefits, prescriptions, physician lookups, billing, and more. This is a voice process requiring strong communication, compassion, attention to detail, and proficiency in handling calls while navigating multiple systems.

Key Responsibilities:

  • Handle inbound and outbound calls related to Medicare Advantage and related plans
  • Resolve member queries professionally, empathetically, and efficiently
  • Use internal systems to access and update member information accurately
  • Process requests, follow up on gaps in care, schedule appointments, and document interactions
  • Meet performance standards for quality, productivity, schedule adherence, and compliance
  • Clearly communicate plan benefits, eligibility criteria, and procedures
  • Be flexible with shift timings and quick to adapt to changes in process or systems

Skills & Competencies Required:

  • Graduation 's Fresher not eligible)
  • Typing speed of 25/38 WPM with accuracy
  • Strong verbal and written English communication skills
  • Empathy, patience, and the ability to connect well with senior citizens
  • Proficient in multitasking across multiple screens and systems
  • Basic computer literacy MS Windows, data entry, CRM navigation
  • Excellent problem-solving and decision-making ability
  • Attention to detail and process adherence
  • Must be willing to work rotational shifts, weekends, and holidays

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

  • Customer Support Executive

    3 days ago

    Hyderabad, Telangana, India Hira Global Services Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job Title: Customer Support ExecutiveResponsibilities:Manage customer queries via phone, email & chatProvide exceptional customer supportBenefits:Good salary package Flexible job timings Open to any language skillsAnnual bonusHealth insuranceProvident fund

  • Customer Support Executive

    3 days ago

    Hyderabad, Telangana, India Tezooo Innovations Pvt Ltd Full time ₹ 10,000 - ₹ 1,50,000 per year

    Customer Support Executive (Remote – Freshers)Tezooo Innovations Inc is looking for enthusiastic and motivated individuals to join our team as Customer Support Executives. This is a remote, full-time opportunity ideal for freshers who want to build a career in customer service and client communication. Responsibilities:Handle customer queries via email,...

  • Customer Support Executive

    3 days ago

    Hyderabad, Telangana, India Infinity learn Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Support Executive Hindi Voice ProcessCompany: Infinity Learn (Backed by Sri Chaitanya)Location: Hyderabad (Work from Office)Experience: 0 - 2 YearsOpenings: 2 PositionsJob Type: Full-TimeJob Description:Infinity Learn is hiring Customer Support Executives for our Hindi voice process at the Hyderabad office. The ideal candidates should be...

  • Customer Support Executive

    3 days ago

    Hyderabad, Telangana, India Rajkumar Jain Matrimonial Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role & responsibilitiesThey handle customer queries, resolve complaints quickly, provide clear product or service information, keep records updated, and collect feedback to help the company improve.Preferred candidate profileA successful Customer Support Executive needs strong communication skills, active listening, empathy, problem-solving abilities,...

  • Customer Support Executive

    3 days ago

    Hyderabad, Telangana, India Career Strategy Solutions Full time US$ 9,00,000 - US$ 12,00,000 per year

    Customer Support & Operations Executive to manage end-to-end coordination with patients, doctors, and B2B partners in our genetic testing business. Responsibilities include arranging genetic counselling, sharing reports, scheduling B2B meetings Required Candidate profileThe ideal candidate should have strong communication and organizational skills, be...

  • Customer Support Executive

    3 days ago

    Hyderabad, Telangana, India Square Business Services Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Job Opening: Customer Support Executive (Voice Process)Company: Square Business Services Pvt. Ltd.Location: White House Building, Block 3, 6th Floor, Begumpet.Job Type: Full-Time work from OfficeExperience: Freshers & Experienced Candidates WelcomeIndustry: BPO / Customer ServiceAbout the Role:Square Business Services Pvt. Ltd. is looking for dedicated and...

  • Customer Support Executive

    3 days ago

    Hyderabad, Telangana, India ISRAELITES SHOPPING NETWORK Full time ₹ 1,44,000 - ₹ 1,92,000 per year

    We are seeking a motivated and customer-oriented Customer Support Executive with at least 1 year of experience in a teleshopping or similar environment. The ideal candidate will handle incoming calls, address customer inquiries, process orders, and resolve complaints efficiently to ensure customer satisfaction and support business growth.Job Description...

  • Executive Customer Support

    3 days ago

    Hyderabad, Telangana, India Arya Omnitalk Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Basic Information-Designation Executive- Customer SupportExperience 0- 3+ YearEducation 12th / ITI / Diploma.Working location HyderabadDaily roles and responsibilities1) To look after Installation & services like Maintenance & Troubleshooting of GPS Units.2) Need to visit Customer Site regularly & resolve their Problem related to GPS.3) Basic Knowledge of...

  • Customer Support Executive

    3 days ago

    Hyderabad, Telangana, India TMRW House of Brands Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Title: Customer Support ExecutiveLocation:Hyderabad (On-site)Type:Full-TimeAbout NoberoNobero is a Hyderabad-based D2C athleisure brand redefining everyday fashion for Gen-Z and Millennials. Born in 2014 asMy Dream Storeand now proudly part of Aditya Birla's TMRW House of Brands, Nobero blends global trends with Indian fits—offering stylish, minimal,...

  • Customer Support Executive

    23 hours ago

    Hyderabad, Telangana, India Tibrewala Electronics Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We are looking for a friendly and reliable Customer Support Executive (Freshers Only) to join our team. The role involves helping customers with their queries, providing correct information, and ensuring a smooth service experience.Key Responsibilities:Answer customer calls, emails, and chats.Share accurate details about products and services.Handle customer...