Customer Support Executive

3 days ago

Hyderabad, Telangana, India Dhruv Tax Consulting Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title:

Customer Support Executive International Voice Process

Job Description:

Dhruv Tax Consulting Pvt. Ltd. is looking for enthusiastic and detail-oriented Customer Support Executive to join our International Voice Process team. In this role, you will handle inbound and outbound calls, assist international clients with tax-related queries, and provide accurate solutions. You will also be responsible for clarifying client doubts, ensuring customer satisfaction, and maintaining high-quality standards in communication.

Key Responsibilities:

  • Handle inbound & outbound international voice calls.
  • Clarify clients tax-related doubts in a professional and clear manner.
  • Maintain accurate client records and update system databases.
  • Ensure compliance with company standards and client confidentiality.
  • Deliver exceptional service and build long-term client trust.

Requirements:

  • Excellent communication skills in English (both verbal & written).
  • Prior BPO/KPO/voice process experience preferred, but freshers with strong English skills may also apply.
  • Ability to handle clients professionally and with patience.
  • Basic knowledge of finance/taxation is a plus but not mandatory (training will be provided).
  • Comfortable working in the US Night Shift.

Job Details:

  • Work Location: Shaikpet, Hyderabad
  • Shift Timings: 9:00 PM – 6:00 AM IST
  • Working Days: Monday to Saturday (Sunday off)
  • Cab Facility: Not provided
  • Job Type: Full-time, On-site
  • Experience: Freshers or candidates with International Voice / Customer Support experience (up to 2 years)

Why Join Us?

  • Exposure to international tax processes.
  • Professional growth in a stable and growing company.
  • Performance-based incentives and supportive team environment.

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