Customer Support Executive

18 hours ago

Hyderabad, Telangana, India Thinkhat Software Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Customer Support Executive (International Voice, Chat, and Email Support)

Location: Hyderabad , HItech City

Job Type: Full-time

Experience: 0 -2 years in Customer/Technical Support (International Voice & Chat Process)

Job Summary:

We are seeking a skilled and customer-oriented Customer Support Executive with hands-on experience in international voice, chat, and email support. The ideal candidate will play a key role in assisting customers by providing technical solutions, troubleshooting issues, and ensuring an excellent customer experience through multiple communication channels.

Key Responsibilities:

  • Provide technical support to customers via phone, chat, and email in a professional and timely manner.
  • Diagnose and resolve technical issues related to the company's products or services, including software, hardware, or network-related problems.
  • Assist customers in troubleshooting problems, answering product-related queries, and escalating issues when required.
  • Maintain a high level of customer satisfaction through effective communication, problem-solving, and proactive follow-up.
  • Collaborate with internal teams (engineering, sales, etc.) to provide quick resolutions and ensure customers' technical needs are met.
  • Document customer interactions, troubleshooting steps, and resolutions in the support ticketing system.
  • Handle multiple customer inquiries simultaneously while maintaining service level agreements (SLAs) and providing quality support.
  • Participate in continuous training and development to stay updated with the latest product releases and technologies.
  • Provide feedback on recurring issues to help improve the overall product and support experience.

Qualifications and Skills:

  • 0 -2 years of experience in Customer Support, preferably in an international voice process.
  • Proficiency in handling chat support and email support for international clients.
  • Strong knowledge of troubleshooting technical issues related to software, hardware, networks, and other relevant technologies.
  • Excellent verbal and written communication skills with a clear, professional, and courteous tone.
  • Ability to work in a fast-paced environment and handle multiple queries simultaneously.
  • Proven experience in customer service with a focus on maintaining high customer satisfaction levels.
  • Familiarity with CRM systems, ticketing tools, or any technical support software.
  • Ability to work night shifts and adapt to different time zones.
  • Strong problem-solving skills and a proactive approach to resolving issues.
  • Technical certifications or degrees in IT, computer science, or related fields (preferred but not required).

Benefits:

  • Competitive salary and performance-based bonuses.
  • Health insurance and other benefits.
  • Opportunities for career growth and development.
  • Work in a dynamic and supportive environment with an international customer base.

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