Customer Support Executive

1 week ago

Hyderabad, Telangana, India eMedEvents - Global Marketplace for CMECE Full time

Customer Support Executive

**Location:** Hyderabad (Work From Office)

**Experience Required:** Minimum 3 years

**Salary:** ₹6,00,000+ per annum (based on experience and performance)

**Shift Timing:** 4:00 PM – 1:00 AM (IST)

**Department:** Operations / Customer Success

**Reports To:** Operations Manager

About eMedEvents

Founded in 2014, eMedEvents is a global leader in Continuing Medical Education (CME/CE) event management and marketing. Our platform connects healthcare professionals to medical conferences, webinars, and training programs worldwide. We are dedicated to improving access to quality medical education and empowering healthcare professionals across the globe.

About the Role

We are seeking a motivated, customer-focused, and articulate Customer Support Executive to join our Hyderabad office. The ideal candidate will handle email, live chat, and phone support, assist healthcare professionals with CME-related inquiries, and play an active role in converting leads into confirmed registrations or sales. This position provides an excellent opportunity to gain exposure to international markets, particularly in the U.S. healthcare sector.

Key Responsibilities

·      Handle email, chat, and phone support inquiries from clients and prospective customers.

·      Understand customer requirements and recommend relevant courses, webinars, and conferences.

·      Engage with prospective leads to convert them into successful registrations or sales.

·      Deliver professional and confident communication in all customer interactions.

·      Collaborate with internal teams (Sales, Marketing, and Technical) to ensure smooth customer service delivery.

·      Maintain accurate and up-to-date customer information in the CRM system.

·      Follow up with customers to ensure satisfaction and address any pending issues promptly.

·      Contribute ideas to improve customer experience and lead conversion efficiency.

Qualifications & Skills

·      Minimum of 3 years of experience in customer support (email, chat, and phone).

·      Excellent written and verbal communication skills (English proficiency required).

·      Bachelor's degree in any discipline (preferred: business, healthcare, or communications).

·      Exposure to international customer service (U.S. or global markets) is an added advantage.

·      Ability to understand customer needs and provide tailored recommendations.

·      Target-driven, organized, and proactive in achieving sales or conversion goals.

·      Proficient in MS Office and CRM tools (Salesforce, etc.).

·      Strong interpersonal skills with a customer-first attitude.

Shift & Work Arrangement


• Shift Timing: 4:00 PM – 1:00 AM IST


• Work Mode: Work From Office (Hyderabad)

What We Offer

·      Competitive salary package starting from ₹6,00,000 per annum plus performance incentives.

·      Opportunity to work with international clients and a global CME/CE provider.

·      Collaborative and professional work environment.

·      Career growth and learning opportunities in healthcare education and event operations.

  • Customer Support Executive

    13 hours ago

    Hyderabad, Telangana, India Makers Hive Innovations Full time

    The Customer Support Executive should display excellent interpersonal and communication skills as well as a professional appearance. An outstanding customer support executive should possess a proven track record of successful customer service. Required Candidate profileHave good hands on Customer Service Experience. Mandatory experience in: English...

  • Customer Support Executive

    3 days ago

    Hyderabad, Telangana, India Looms & Tassels Full time

    Company DescriptionLooms & Tassels is a handcrafted clothing brand committed to preserving India's rich textile heritage through its collaboration with skilled artisans. Specializing in authentic Kalamkari sarees, Ajrakh sarees, and premium handcrafted pieces like Kota Doria and Jamdhani Malai Cotton, the brand creates elegant and contemporary designs that...

  • Customer Support Executive

    4 days ago

    Hyderabad, Telangana, India Judah Business Enterprises Pvt Ltd Full time

    We're #HiringTitle: Customer Support Executive - International Voice ProcessWork from Office –  GachibowliSalary: Best in the MarketNo of Positions: 75Transport Provided: Pick up and DropKey ResponsibilitiesHandle Inbound Calls from customers to resolve queries / issues, provide information about client's products and services.Engaging in active listening...

  • Customer Support Executive

    1 week ago

    Hyderabad, Telangana, India Thinkhat Software Full time ₹ 20,00,000 - ₹ 40,00,000 per year

    Job Title: Customer Support Executive (International Voice, Chat, and Email Support)Location: Hyderabad , HItech CityJob Type: Full-timeExperience: 0 -2 years in Customer/Technical Support (International Voice & Chat Process)Job Summary:We are seeking a skilled and customer-oriented Customer Support Executive with hands-on experience in international voice,...

  • Customer Support Executive

    17 hours ago

    Hyderabad, Telangana, India Thinkhat Software Full time

    Job Title: Customer Support Executive (International Voice, Chat, and Email Support)Location: Hyderabad , HItech CityJob Type: Full-timeExperience: 0 -2 years in Customer/Technical Support (International Voice & Chat Process)Job Summary:We are seeking a skilled and customer-oriented Customer Support Executive with hands-on experience in international voice,...

  • Customer Support Executive

    1 week ago

    Hyderabad, Telangana, India Boolean Staffing & Recruitment Solutions Pvt. Ltd. Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    Company DescriptionBoolean Staffing & Recruitment Solutions Pvt. Ltd. is a pioneer in offering end-to-end workforce solutions, serving companies and aspirants in India primarily in the areas of Recruitment, Staffing, Payroll, Digital Marketing, and Management Services. Over the years, we've developed our business by collaborating with a wide variety of...

  • Customer Support Executive

    13 hours ago

    Hyderabad, Telangana, India V-Rich Natural Products Full time

    About V-Rich Natural Products Pvt. Ltd.At V-Rich Natural Products, we are committed to delivering high-quality dairy products with honesty, care, and consistency. Every customer interaction matters to us, and we strive to create positive, reliable experiences at every touchpoint. Join us and be part of a team that puts customers at the heart of everything we...

  • Customer Support Executive

    2 days ago

    Hyderabad, Telangana, India Shriram Life Insurance Full time

    Role & responsibilitiesJob Description Customer Care Executive (Call Centre) Position Title: Customer Care Executive Department: Customer Service / Call Centre Operations Reporting To: Team Leader / Assistant Manager Customer Care Location: Hyderabad HO, Gachibowli Employment Type: Full-time / Permanent 1. Job Purpose To handle inbound and outbound customer...

  • Customer Support Executive

    6 days ago

    Hyderabad, Telangana, India Recykal Full time

    About the roleWe are looking for a proactive and customer-focused Customer Support Executive to manage inbound queries from brand partners and end users regarding our product. The role requires strong communication skills, quick problem-solving abilities, and a customer-first mindset. You will act as the primary point of contact and ensure high-quality...

  • Customer Support Executive

    13 hours ago

    Hyderabad, Telangana, India Aryagami Cloud Services Full time

    We are seeking a motivated and customer-focused individual to join our team Infimobile as a Customer Support Executive.InfiMobile is a premium mobile virtual network operator that provides reliable nation-wide coverage across the United States with cost effective and budget-friendly plans. To know more about us, check As a Customer Support Executive, you...