Customer Support Executive

7 hours ago

Hyderabad, Telangana, India Jivika Natural Full time

Job Title: Customer Support Executive

Location: Hyderabad ( Uppal)

Experience: 1 year

Salary: 18, ,000 Per Month

Job Summary:

We are seeking a dedicated Customer Support Executive who will be the primary point of contact for our customers, ensuring a positive experience with our products and brand. The ideal candidate will possess excellent communication skills, a problem-solving attitude, and a genuine interest in promoting health through natural products.

Key Responsibilities:

  • Provide exceptional customer support through phone, email, and chat, addressing inquiries, resolving complaints, and ensuring customer satisfaction.
  • Educate customers about Jivika's products, their benefits, and usage to help them make informed choices.
  • Handle order processing, and shipping updates, and manage returns or exchanges, following up to ensure resolution.
  • Collaborate with the sales, marketing, and logistics teams to relay customer feedback and identify areas for improvement.
  • Maintain a thorough understanding of Jivika's product line, staying updated on new products and industry trends.
  • Document and update customer records with relevant information, interactions, and resolutions.

Requirements:

  • relevant work experience in customer service or support roles.
  • Excellent communication skills in English and knowledge of regional languages is a plus.
  • Strong problem-solving skills with a customer-centric mindset.
  • Ability to manage time effectively, handle multiple inquiries, and prioritize tasks.
  • Proficiency in using customer support software and CRM tools.

Job Type: Full-time

Pay: ₹18, ₹20,000.00 per month

Work Location: In person

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