Customer Support Executive

4 days ago

Hyderabad, Telangana, India Boolean Staffing & Recruitment Solutions Pvt. Ltd. Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Company Description

Boolean Staffing & Recruitment Solutions Pvt. Ltd. is a pioneer in offering end-to-end workforce solutions, serving companies and aspirants in India primarily in the areas of Recruitment, Staffing, Payroll, Digital Marketing, and Management Services. Over the years, we've developed our business by collaborating with a wide variety of specialised businesses to provide tailored solutions that exceed client expectations. Based in Gurugram, Bangalore, Jaipur, and Hyderabad, we deliver holistic solutions that manage talent issues and support our candidates and employees. Founded in 2014 and expanding through strategic acquisitions, we have become the leading recruitment brand nationally.

Role Description

This is a full-time on-site role for a Customer Support Executive, located in Hyderabad. The Customer Support Executive will be responsible for providing customer support, ensuring customer satisfaction, delivering online support, and handling customer service inquiries. Additionally, the role involves offering technical support to customers, troubleshooting issues, and providing solutions efficiently.

This opportunity is ideal for 
fresh graduates and experienced professionals
 who are passionate about customer engagement, communication, and technical support.

Job Details
Mandate Requisites

CSA - International Voice

Fresher / Experience

Fresher & Experience are eligible

Qualification

Fresher - Any Degree with Computer Science stream including B.E & B.Tech in CS/IT are eligible

Experience - Candidates with min 1 yr to 2 yrs with Tech Support under any stream are eligible)

Industry

Any Technical Support Experience (Broadband Service/ Troubleshooting/Configuration etc)

Skills Req

Excellent Communication Skills

Hands on Experience in Tech Support or Tech Services

Shift

Rotational 9.5 HRS between 11:30AM to 5:30AM IST

Week off

Rotational Off - No fixed Sat & Sun

Cab Facility

25KM from Job Location

2 Way Cab - Rs. 2750 | one-way Will be deducted

One way Free cab for Female between 8:00PM to 6:00AM

Job Location

Brigade Tech Gardens,

Brookfield, Bengaluru, Karnataka,560037

Interview Mode

Direct or Virtual

Offer Salary - Take Home

Fresher - 22K TH

Experience Upto 30K TH

Roles & Responsibilities

· Revert on chats written by the customer on a variety of issues

· The Agent will have to present and sell company services to current and potential customers update and process information accurately into the system(s)

· Resolve customer problems in a timely manner

· Take ownership & deliver on customer commitments

· Liaise with others within the process in the event where a customer query cannot be resolved at first point of contact

· Clear Communication - during all conversations with customers, uses simple English that delivers information and solutions in an easy manner

· Professional Focus - demonstrates a high level of personal and professional integrity when dealing with customers as well as treats all customers with empathy, respect and consideration.

· Ability to solve problems look for solutions aligned to customers perspective and deliver on all commitments

· Teamwork consistently work together, trust each other and engage in constructive conversations for the good of the team

Skills and Competencies:

· Effective communication skills, Interpersonal skills, should be fluent in spoken English (oral & Written)

· Knowledge and understanding on query and escalations.

· Basic Technical knowledge like, Broadband/Internet, UPS issues, cables, net, Wi-Fi router troubleshooting etc.

  • We request your support in sharing this opportunity with your students and alumni.

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