Customer Support Executive

22 hours ago

Hyderabad, Telangana, India Colosseum Tech (FalconAVL) Full time ₹ 2,50,000 - ₹ 7,50,000 per year

About Colosseum Tech Solutions Pvt Ltd

Colosseum Tech Solutions Pvt Ltd is a leading technology solutions provider dedicated to delivering exceptional customer experiences through innovative support and service excellence. We are looking for an enthusiastic and customer-focused
Customer Support Executive
to join our growing team. This role is ideal for individuals passionate about technology, problem-solving, and providing world-class customer assistance in a dynamic environment.

Key Responsibilities

  • Serve as the primary point of contact for customers via phone, email, and chat.
  • Provide prompt, professional, and empathetic responses to customer inquiries and technical issues.
  • Troubleshoot and resolve basic technical problems, including system checks, server reboots, and software-related queries.
  • Collaborate with internal technical teams to ensure timely and effective resolution of escalated issues.
  • Maintain accurate and detailed records of customer interactions and support activities in the ticketing system.
  • Monitor and follow up on open issues to ensure customer satisfaction and closure.
  • Stay updated with company products, services, and processes to provide informed assistance.
  • Meet or exceed key performance metrics such as response time, resolution rate, and customer satisfaction.

Qualifications & Skills

Technical Proficiency

  • Basic knowledge of Windows and Ubuntu operating systems.
  • Ability to perform basic troubleshooting and server restarts/reboots.

Communication & Interpersonal Skills

  • Excellent verbal and written communication abilities.
  • Strong interpersonal and listening skills with a customer-first mindset.
  • Ability to remain calm and professional under pressure.

General Skills

  • Strong organizational and multitasking abilities.
  • Quick learner with a proactive and adaptive attitude.
  • Bachelor's degree preferred (technical background is an advantage).

Work Schedule & Location

  • Type:
    Full-time, On-site
  • Location:
    Hyderabad, India
  • Shift:
    Night Shift
  • Working Days:
    6 days a week with one weekly off

What We Offer

  • Competitive Compensation:
    Attractive salary package with night shift allowances.
  • Career Growth:
    Clear opportunities for progression into Senior Support or Technical Specialist roles.
  • Learning & Development:
    Continuous upskilling in communication, technology, and support tools.
  • Supportive Culture:
    A collaborative and inclusive workplace where ideas and teamwork are valued.

Ideal Fit

You are a customer-oriented and tech-savvy professional who enjoys solving problems and helping others. You thrive in a fast-paced environment, communicate with empathy and clarity, and take pride in creating positive customer experiences that reflect the company's values.

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