Digital Adoption Specialist

1 week ago

Bengaluru, Karnataka, India Whatfix Full time

About Whatfix

Whatfix is a data-driven digital adoption platform that enables organizations to maximize the benefits of software. Our platform acts as an interactive overlay on top of any application, guiding users with real-time guidance, self-help support, and user feedback. With product analytics and AI, we enable scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making.

Our Mission

We strive to live and breathe our Cultural Principles, which include Customer First, Empathy, Transparency, Fail Fast and scale Fast, No Hierarchies for Communication, Deep Dive and innovate, Trust, and Do it as you own it. We are an equal opportunity employer and value diverse people because of and not in spite of the differences.

About the Role

We are looking for a stellar Sales Development Representative to join our fast-growing Digital Adoption team. As a Sales Development Representative, you will be the first point of contact for our prospects, initiating conversations with inbound prospects using calls, chats, emails, and LinkedIn messages. You will determine the exact needs and resolve issues or objections presented by the prospects, scheduling appropriate next steps for the leads.

Responsibilities

  • Initiate conversations with inbound prospects using calls, chats, emails, and LinkedIn messages
  • Determine the exact needs and resolve issues or objections presented by the prospects
  • Schedule appropriate next steps for the leads
  • Maintain active engagement with new and existing leads through creative follow-up generating increased interest
  • Achieve or exceed monthly quotas of qualified opportunities

Requirements

  • 1+ year prior SDR/BDR experience within a Software company
  • Ability to read emotional cues, understand a customer's needs, and navigate a conversation
  • Hardworking and willing to achieve a high volume of inbound prospecting activity every day while maintaining a positive and energetic persona
  • Very strong interpersonal and communication skills
  • Ability to work in a team environment
  • Articulate with strong business acumen
  • Learn, leverage, and help evolve our demand generation process
  • Able to understand/explain concepts and ideas in a clear and concise manner
  • Experience using Salesforce, Outreach, and Sales Navigator is preferred
  • Strong time management and organizational skills
  • Aims to grow within the SDR function
  • Comfortable working in the US/EMEA time zone

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