Digital Adoption Strategist

4 weeks ago


Bengaluru, Karnataka, India Whatfix Full time
About Whatfix

Whatfix is the leading Digital Adoption Platform (DAP) for enterprises, revolutionizing the way learning content and application support are consumed. Our SaaS platform accelerates product adoption and reduces support/training efforts by providing contextual and step-by-step guidance inside any web application at the exact time a task is being performed.

Our Team

Our global Customer Success team, comprising around 80+ members across India, US, UK, Australia, and Germany, works with large enterprises across North America (70%), Europe (20%), and ANZ (10%) regions. Customer Success is a key growth pillar and a strategic priority for Whatfix.

What Sets Us Apart
  • We have a unique customer base, with many Fortune 500 companies already onboard, making us one of the top 20 B2B tech companies alongside Adobe, PayPal, and Cisco.
  • We have achieved YoY revenue growth of over 300% and have been recognized as one of the top 50 fastest-growing SaaS companies worldwide in the SaaS 1000 list and as a Global Market Leader by Gartner in the digital adoption space.
  • Our Customer Obsession is evident from a Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights.
About the Role

In this role, you will:

  • Support the team in defining and agreeing on project plans, scopes, timelines, and dependencies for implementation.
  • Benchmark practices and focus areas against other players in the space.
  • Generate and share required reports with relevant stakeholders.
  • Ensure aligned team members meet compliance mandates.
  • Drive resource utilization, cross-collaboration, and competency development within the team.
  • Oversee and manage on-the-job performance of aligned team members on a need basis.
Required Expertise
  • Experience working in diverse cultures and practices across geographies.
  • Worked in industries such as IT/ITES, Healthcare, BFSI, Manufacturing, FMCG, or Oil and Gas.
  • Knowledge of applications like ERP, CRM, CLM, etc. (e.g., Salesforce, MS Dynamics, SAP, Oracle, iCertis) would be an added advantage.
  • Knowledge of Javascript, CSS, HTML will be an advantage.
Preferred Skills
  • Awareness of diverse cultures and practices across geographies.
  • Worked in industries such as IT/ITES, Healthcare, BFSI, Manufacturing, FMCG, or Oil and Gas.
  • Knowledge of applications like ERP, CRM, CLM, etc. (e.g., Salesforce, MS Dynamics, SAP, Oracle, iCertis) would be an added advantage.
Perks & Benefits (India)
  • Best-in-class medical insurance coverage.
  • Free lunch and dinner buffet.
  • Doorstep cab drop facility.
  • Education sponsorship.
  • Internal job transfer and global mobility programs.
  • Scope to represent Whatfix at global events.
Please Note

We strive to live and breathe our Cultural Principles and encourage employees to demonstrate core values like Customer First, Empathy, Transparency, Fail Fast & Scale Fast, No Hierarchies for Communication, Deep Dive & Innovate, Trust, Do it as you own it.



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