Global Adoption Strategist
4 weeks ago
Job Summary
We are seeking a skilled Global Adoption Executive to join our team at Havas Media India Pvt Ltd. As a key member of our organization, you will play a crucial role in driving user adoption and ensuring seamless support for our digital transformation projects.
Key Responsibilities
- Develop and maintain strong relationships with users to facilitate timely support and feedback.
- Manage user service desks, improving and monitoring existing support processes, and responding to tickets and user inquiries.
- Create dashboards and track adoption KPIs to inform strategic decisions.
- Train and upskill local admins and super users to become subject matter experts.
- Design and implement user-friendly new user guides and tools documentation.
- Collaborate on building modular training programs and plans to support user adoption.
- Participate in the implementation and follow-up of change and support plans.
- Animate user trainings in support of product owners and ensure key stakeholders are engaged with user support principles and strategies.
Requirements
- Master's degree or equivalent in project management.
- Experience in supporting digital transformation projects, with media agency knowledge being a plus.
- Proficiency in ticketing management tools (JIRA and Zendesk), MS Office tools, and basic knowledge of AI.
- Strong written and spoken communication skills, with the ability to explain complex concepts simply.
- Analytics and synthesis skills, with a data-savvy approach.
What We Offer
Havas Media India Pvt Ltd is an equal opportunity employer, committed to providing a supportive and inclusive work environment. We welcome applicants from diverse backgrounds and offer a competitive salary and benefits package.
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