Global Adoption Specialist

3 weeks ago


Bengaluru, Karnataka, India Havas Media India Pvt Ltd Full time

Role Description

As a Global Adoption Specialist at Havas Media India Pvt Ltd, you will be responsible for driving user adoption of our tools and platforms. Your primary focus will be on building strong relationships with our users, providing timely support, collecting feedback, and delivering training programs to ensure seamless adoption.

Responsibilities

  1. Develop and implement strategies to accelerate user adoption and improve overall experience.
  2. Manage user service desks, improve existing support processes, and respond to user queries.
  3. Create adoption dashboards and track key performance indicators (KPIs) to measure success.
  4. Train Local Admins and Super Users to become trainers, ensuring subject matter expertise.
  5. Design and create easy-to-use new user guides and document existing tools.
  6. Contribute to the development of modular training programs and plans.
  7. Participate in change and support plan implementation and follow-up.
  8. Animate user trainings in support of product owners.
  9. Ensure key stakeholders are compliant with user support principles and strategies.

Requirements

  • Master degree or equivalent in project management.
  • Experience in supporting digital transformation projects or media agency knowledge is a plus.
  • Ticketing management tools (JIRA and Zendesk) knowledge.
  • Perfect knowledge of MS office tools.
  • Basic knowledge and understanding of AI.
  • A fast learner, organized, and team player.
  • Strong written and spoken communication skills.
  • Analytics and synthesis skills.
  • Data savvy.


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