Technical Solutions Expert

4 days ago

Bengaluru, Karnataka, India NTT Full time

NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We're committed to helping clients innovate, optimize and transform for long-term success. As a Technical Solutions Expert - Software Adoption and Growth, you'll play a critical role in driving software adoption and growth for our clients.

About the Role

We're seeking a highly skilled subject matter expert in software lifecycle management with at least 12 years of consulting/lifecycle management/technology deployment experience in enterprise software defined infrastructure in on-premise, hybrid cloud and Xaas environments. Your primary responsibility will be to guide a group of Software Lifecycle Specialists (SLS) responsible for building and maintaining the client relationship to drive value realization for the client's software estate and increase lifetime value for the organization.

Key Responsibilities
  • Plan, coordinate, and execute technology adoption programs in consultation with regional Client Success leadership and country Client Success leadership.
  • Interface with regional and country leadership in Sales, Service Delivery, Consulting, and Solution Architecture to facilitate collaboration between teams for technology adoption and influence outcomes.
  • Be responsible for providing practice leadership for the SLS in their role as the clients' trusted advisor for software, helping the clients realize value from their relationship with the organization and ensuring the client's relationship experience is a positive one.
  • Be accountable for the deployment and adoption of the software investments for AP/country clients as assigned.
  • Create Software/Technology Success Plan templates to help accelerate software usage and feature adoption aligned to defined use cases.
  • Develop program management templates and tools as required for managing outcomes and operational objectives decided by the business.
  • Develop adoption playbooks/run books to demonstrate and institutionalize the implementation and completion of use cases and continuous adoption of the features of the software.
  • Evaluate and update adoption plans regularly, holding regular business review meetings to demonstrate value to the client.
  • Drive regular training programs with the SLS team.
  • Identify opportunities to upsell, cross-sell, and expand Software offerings as well as ensure the uptake of company service offers.
  • Track and report success metrics back into the company and its vendors.
  • Ensure that Vendor Activation and Lifecycle Incentives and other similar rebates are tracked, claimed, and realized.
  • Drive partnership with the Client Success Managers to ensure successful renewals of software.
  • Document case studies, guide the team to develop reference clients, and build a strong client advocacy portfolio.
Requirements
  • A tertiary level qualification in engineering/computer science or equivalent technical qualifications.
  • Certification in CISCO technologies and CX.
  • Additional relevant vendor certifications would be advantageous.
  • A minimum of 12 years of consulting/lifecycle management/technology deployment experience in enterprise software defined infrastructure in on-premise, hybrid cloud, and Xaas environments.
  • Demonstrable experience in an IT Services company managing technology lifecycle programs.
  • Demonstrable experience in a client-facing role in consulting/lifecycle management/technology deployment.
  • Strong managerial ability in adoption, preferably managing a team of software specialists focusing on adoption.
Benefits

You'll receive a competitive salary of approximately $140,000 per year, depending on your location and experience. You'll also enjoy a comprehensive benefits package, including health insurance, retirement plan, and paid time off. Additionally, you'll have the opportunity to work with a diverse team of experts and contribute to the growth and success of NTT DATA.

We're proud to be an Equal Opportunity Employer, committed to providing an environment free of unfair discrimination and harassment. If you're passionate about software adoption and growth, we encourage you to apply today

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