Senior Technical Solutions Expert
14 hours ago
Fidelis Technology Services Pvt Ltd is a leading provider of innovative technology solutions. As a Senior Technical Solutions Expert, you will play a crucial role in ensuring the success of our customers by delivering exceptional technical support.
**Job Summary:**
- We are seeking a highly skilled and motivated individual to join our team as an Advanced Technology Support Specialist.
**Key Responsibilities:
- Configure and troubleshoot complex technical issues with our product to resolve customer complaints.
- Act as a liaison between customers and internal teams to ensure seamless communication and issue resolution.
**Requirements:
- 10+2+3 / any qualification is fine.
- At least 6 months to 2 years of experience in technical support or service desk roles.
- Excellent written and verbal communication skills, with a strong focus on troubleshooting and problem-solving.
**Benefits:**
- A competitive salary package up to ₹4 LPA, including shift allowances of ₹250/day for early morning and afternoon shifts.
- ₹500/day for evening and night shifts.
- Two-way cab facility for convenient transportation.
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